Michigan/Ohio District.• Provide the leadership for all activities in the value stream process from the time the district office receives the PO for an equipment or services sale, through the lifetime connectivity with that customer• Responsible for oversight of order management, parts inventory and shipment, inside sales, outside sales, service coordination, management of technicians, invoicing and collections, and customer satisfaction• Environmental Safety and Health Manager for the District. Oversee all safety meetings, concern and near miss reporting, shop and customer facility inspections, Equipment and vehicle driver safety• Oversee Environmental logs and all OSHA inspections• Profit and Loss statement responsibility• Warranty recovery responsibility • Create Long term strategic planning for New equipment, parts and Service business to maintain #1 status within the North American region.• Maintain positive Employee engagement within the District to reach stretch goals and achieve a positive work place environment.• Area IDM (Impact Daily Management) Swim Lane owner to create impactful resolutions to Service and process Issues within the North Central Area. • Implement sales promotions and campaigns for OEM parts and lubricants• Develop hourly rates guidelines comparable to competition within each region• Oversee and approve service, installation, and parts quoting over a defined limit• Maintain relationships with current accounts• Primary contact for all Customer service. sales and issue resolution• Personal involvement in the search and initial sales meetings with new/drifted accounts to ensure their confidence in Ingersoll Rand products and services

Manage all aspects of the Centrifugal Compressed Air business within the (5) State North Central Area including sales, customer satisfaction, order process, Technician involvement, Legal and credit approval, Engineering, product delivery, Installation and start up.

Area Lead Service Supervisor supporting both technicians and sales in the realm of centrifugal, remans, and overhauls. This much needed new role will be working with and impacting all six Customer Centers.

Responsible for providing the leadership for all activities in the value stream process from the time the district office receives the PO for an equipment or services sale through the lifetime connectivity with that customer. Processes within that oversight include order management, parts inventory and shipment, inside sales, outside sales, service coordination, management of technicians, environmental safety and health, invoicing and collections, and customer satisfaction.

Oversee 8-9 Million parts and service business to include 11 technicians, parts manager and two service coordinators. Responsible for Environmental, safety and health of two customer centers to include Safety coordination. Certified and Fork Truck Trainer. Primary for Customer service sales and issue resolution. Trained in Rotary Screw, Large Recip and Centrifugal compressor repairs. #1 Customer Center Service Manager in 2011.

General Manager for Toledo Branch and area. Branch included parts and service team as well as general line rotary sales.

Ran day to day operations of compressed air service business to include sales, service and machine shop.