Dan Heemstra Email & Phone Number

Grand Rapids, Mi, Us

Grand Rapids, Michigan, United States

Main Campus

Alto, Michigan, United States

Greater Minneapolis-St. Paul Area

Actively participated in the administrative leadership of the academic department, managed the Department Head Administrative office, departmental internal and external communications efforts, departmental space, and device management.• First point of contact for Department Head and Chief of Staff’s office, maintaining the highest level of confidentiality, providing superior customer service, while utilizing conflict resolution techniques• Strategically identified, developed, implemented, managed, and audited, administrative programs and initiatives aligning with Department Head and Chief of Staff priorities, communication, and process improvement• Project manager for multi-center NIH/NIMH grant submissions, generating and running grant reports, while creating images, tables, and graphs • Directed HR activities for union and non-union employees, including onboarding, training, hiring, evaluating, developed position descriptions, and performance standards for communications team• Developed, implemented, managed, and audited standard operating procedures for communications strategy to internal and external constituents utilizing print and electronic communications, while allowing for recommendations and expectations• Monitored departmental expenditures and cost analysis while approving purchases and adjusted budget for accuracy• Supervised faculty promotion and tenure process—appointments, promotions, and annual faculty appraisals • Co-managed, with the Chief of Staff, in credentialing process for clinical trainees and faculty• Supported professional development of staff to ensure position satisfaction • Continually monitored and managed staffing requirements and determined appropriate work distribution; ensuring there was always adequate coverage• Managed a team of four plus student workers (total of seven)

Designed website layout and logo for Retire2Grow.com• Assisted with the development of content and vision for blog• Conducted analysis on blog’s effectiveness using Google Analytics tool, SEO, and delivered analytics and ROI reports• Daily management and execution of all social media content

Helen Devos Children'S Hospital

Provided Executive Administrative support to President and Controller of regional hospital.• Managed calendars, and the planning, scheduling, and coordination of meetings.• Composed documents and identified process improvements to effectively increase office efficiency• Assisted Board of Directors by managing and distributing documents and acted as clerk for board meetings • Developed a Standard Operating Manual and assisted with a smooth transition between Executive Assistants• Managed calendars, including planning, scheduling, and coordinating meetings• Organized, planned, and executed large-scale events• Coordinated extensive travel arrangements• Identified and implemented process improvement initiatives to enhance office efficiency

Provided general administrative support in the Fine Arts Department and to the Director. • Performed clerical, organizational and office responsibilities: maintained records, correspondence, telephones, prepared reports, supervised department budgets, maintained calendars, website, and other information• Organized special art and music events, aided staff/departmental meetings, and assisted teachers as necessary• Developed district-wide online asset database for musical instruments• Developed professional development training for administrative assistants in the district

Grand Rapids

Provided essential clerical, organizational, office support, and service. • Managed patient needs with answering telephone calls, maintaining calendar, and schedule• Optimized workflow and developed reporting procedures• Resolved administrative issues by preparing reports and analyzing operating practices• Managed supply inventory and provided technical support

Managed the shipment and documentation of office furniture.• Assured count of outgoing items complied with bill of lading and invoices• Prepared necessary shipping forms such as bills of lading• Operated material handling equipment including hi-lo, pallet jack, hand truck, and dolly• Provided on-the-job training to new employees• Represented shipping team on plant Safety Team. Participated in the disAbility Resource Team

Sayville, New York

Provided spiritual and pastoral leadership to a congregation of 600+ members. Oversaw the administration and management of all areas of the congregation’s ministry in consultation with Church Board, committees, and staff. Supported, supervised, managed and evaluated staff, including hiring of paid and unpaid staff. Provided pastoral care, developed congregational care program, leadership training, stewardship advancement, and adult education.

Holland, Michigan

Provided pastoral and spiritual leadership through motivational speaking, congregational care and counseling, training and enhancement, and fundraising for this 400+ member congregation. Oversaw organization through building new facility and relocation project, resulting in being debt-free in six years.

Master’S Degree, Divinity/Ministry

B.A., Music