Responsible for the successful definition, build and delivery of assigned aircraft though administration of purchase agreements. Negotiation of specifications of aircraft with external customers. Act as primary customer liaison and single point interface on accounts. Coordinate, as needed, with Sales, Legal, Finance, Regulatory Agencies, Operations, and Contracts to ensure seamless a customer experience and final aircraft delivery.

Provide Sales Support to seven (7) Sale Directors and two (2) Regional Vice Presidents to include proposal generation, information gathering and analysis, direct mailings, and net yield analysis. Coordinate and host Learjet Factory visits for current and potential clients. Develop client relationships and new business opportunities in conjunction with Sales Directors at customer events, air shows, and static displays.

Account Manager for Cessna Citation series of business jets domestic and international. Point of contact for customers from proposal through final delivery of aircraft. Interface closely with customers and internal management to ensure purchase agreement fulfillment. Collaborate effectively with internal and external colleagues to develop new business opportunities within the framework of the company’s financial objectives. Manage all aspects of accounts and negotiate solutions to complex challenges that impact the customer’s ability to meet contractual terms including price and schedule. Evaluate and determined most cost effective and efficient approach for filling customer requirements and authorize action. Directly represent Cessna through relationship building with high profile customers. •98% Customer Satisfaction rating.•Worked on numerous process improvement teams.•Serve as avionics specialist for sales and marketing to disseminate pertinent information.•Areas of accountability include: pre and post-sale negotiations, contract administration, deposit management, product presentations, demonstration flights, and facility tours.•Completed Citation Sovereign and Citation CJ3 Flight Safety International Initial Ground courses

Work with upper management in shadowing program to obtain an overview of flight operations, maintenance, engineering, policy and procedures, and civil aero medical factors research•Analyzed aircraft scheduling system to assess capacity for improvement.•Assist crew with analyzing approach procedures in-flight

Acted under the Director to serve as liaison with educators at 10 NASA centers regarding data input and reports to meet NASA government contract objectives. Coordinated educational projects used by educators to generate interest in math and science through exposure to NASA programs. •Coordinated the design and development of solar cell panels to be used on the International Space Station for educational purposes•Support NASA educators with professional development conference activities•Assist NASA Centers in meeting accountability requirements•Mentor students attending NASA Aerospace Summer Academy•Assist Director with educational projects