• Develop the strategic vision for efficiency and continuous improvement work within the firm• Establish a culture of continuous improvement which harnesses partner and lawyer ideas regarding service improvement, and generates the energy required to make necessary changes• Ownership and leadership of the firms Continuous Improvement and Process Improvement team • Support and lead key client relationship conversations around business improvement and efficient ways of working• Consult with clients, partners and matter managers on live matters to plan and design integrated delivery solutions that provide optimal value for the firm and clients• Identify and prioritise areas for improvement in close consultation with partners, associates and business teams• Lead matter and group level process reengineering projects that develop new ways of working using appropriate robotic automation, legal technology, resourcing and enhanced toolkits• Establish KPIs to demonstrate benefits of improvements and support future processes management• Manage change required to implement and embed new ways of working as business as usual• Mentor and coach more junior team members and design best practice approach and materials for process improvement projects

• Acted as the conduit between IT and the practice, supporting stakeholders throughout the lifecycle of their technology assessment and implementation projects• Developed long term trusted relationships across the practice to identify and recommend feasible technology solutions that improve the matter delivery service• Identified business benefits and high level requirements for technology solutions to support the practice in building robust business casesKey Projects• Delivered the firms mobility pilot to assess the impact of smart phone and tablet device usage. Deployed phones and tablets to over 100 lawyers across the firm, guiding them on best practice device use, coordinating feedback and developing recommendations• Scoped and implemented an online solution for the Investment Management Group that provided their client with legal advice in a more timely and accessible manner - this was key to ensuring their global sales team had the information they needed when they needed it

• Represented the Financial Database Group in global initiatives, ensuring their complex business requirements were communicated clearly and incorporated into platform improvement projects• Implemented process improvement projects to enhance the efficiency of capturing core financial and ratings data• Identified data quality issues and introduced preventative measures and checks to ensure the accuracy of the financial and ratings data• Led training and support of the firm’s global outsourcing partners in India and the Philippines, to ensure efficient capture and accuracy of data

My role was responsible for establishing, negotiating and documenting business requirements for information platform applications and their supporting business processes. I worked closely with other team members to ensure business needs were accurately translated into technical requirements and, when appropriate, into technical solutions.• Followed Microsoft's Agile methodology to scope, plan and execute projects • Planned and designed SQL databases for business critical data• Gathered and documented business requirements• Acted as the key business contact for clients• Led discussions with colleagues across the business services teams to ensure the information platform was delivered in line with the enterprise architecture• Regularly produced project documents and reports• Planned and executed user acceptance testing• Completed user training on systems functionality• Post live support to ensure smooth adoption

The role was to lead design, development and support of the business information platform which assists the firm in meeting it’s objectives. The information platform consisted of client focused extranets and internet website applications, together with business process automation and data management, that facilitate both legal and business services teams in efficient delivery of legal services. • Full project life cycle • Gathered and documented business requirements• SQL data analysis, migration and entity relationship modelling• Led knowledge sharing, best practice groups and technical training within the team• Worked with project managers to mould Microsoft's Agile methodology to the teams requirements • Maintained a strong understanding of a broad range of technologies to ensure solutions were delivered using the appropriate technology• Managed and supported teams of developers during development projects• Mentored and supported developers to ensure smooth transition of personnel and project handover • Designed, developed and maintained technical applications using the most suitable technologies

As an analyst developer for the Litigation Support team, my role was to design, develop and support the technological solutions that facilitate the efficient delivery of legal services. The litigation services consisted of Intranet websites, business processes automation, data management and processing.• Actively sought opportunities to simplify and automate business processes • Gathered requirements, planned projects and estimated timescales• Produced user manuals and technical documentation for new and existing litigation applications • Continually liaised with business users and project managers discussing project progress issues• Trained and supported the business users for UAT• Post live support to ensure smooth migrations• Migrated existing, and develop new applications using current Microsoft technologies including bringing the litigation applications in-line with the standard Lovells architecture