Dan Hogarth Email & Phone Number

Dan Hogarth is a Business Relationship Manager at Lancashire County Council at Lancashire County Council. He possess expertise in problem management, public sector, stakeholder engagement, service improvement, service desk and 18 more skills.

Listed skills include Problem Management, Public Sector, Stakeholder Engagement, Service Improvement, and 19 others.

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  Business Relationship Manager

  Lancashire County Council

  Apr 2021 - Present - Preston, England, United Kingdom

  Working within Digital Business Engagement delivering Business Relationship Management to both internal and external Local Government councils, and associate organisations.Holding Service Review meetings with key customers and being an ongoing point of contact regarding their business requirements, understanding their changing needs to public obligations whilst recommending and leading on new ICT services as they become available in the service catalogue.Carrying out client communications relating to service issues that might impact the client population and acting as the "voice of the customer" and representing them internally. Owning the relationship with customers, especially through projects of significant change or transformation. Managing Customer Complaints and Customer Feedback, co-ordinating activities to ensure that lessons can be learned as appropriate and where each case is satisfactorily resolved.Performing functions of the role within an organisation with comprehensive adoption of an ITIL framework.