Provide technical support for the franchise network across the UK with a focus on objectives including;- Increase the profitability of the business whilst delivering positive customer outcomes. - Maintain the health, safety, environmental & associated legal requirements for the network - Supporting product development by providing technical assessment of feasibility, and support assessment of new service opportunities- Work with senior management to address areas of non-performance and develop mitigation plansFranchise Improvement Manager Working with franchise leadership teams to identify trends, training priorities and feedback suggested areas for further improvement - Complete and agree action logs with clear actions and timelines for specified improvements- Identify and address gaps in both skills and behaviours of engineers and franchise staff and make recommendations on improvements to both engineers and franchise leadership teams.- Provide one to one, intensive on and off the job coaching as necessary to ensure franchisees and engineers adopt best practices for quality, productivity and Customer Service.- Adhere to the Competence and Training framework policy and procedures to ensure each team member attains and maintains the required competency level to perform their role, and to promote a culture where customers are treated fairly and are properly informed.

The District Manager is responsible for both on and off the job coaching and training, managing their franchises in a pro-active manner to improve their operational performance through the embedding of correct processes and behaviours. This includes the achievement of service delivery metrics, and matters relating to Audit, Technical, compliance and Health & safety and Environment standards.To support the delivery of a culture where customers are treated fairly and are properly informed

Provide technical support throughout the region to the franchise businesses ensuring compliance and safe working practices at all times, to minimise risk and increase the profitability of the business.Manage the H&SE system and any subsequent audit actions for the regional franchise businesses, taking all necessary corrective action to prevent a re-occurrence. Lead by example in all matters relating to Technical, compliance, audit and Health & safety and Environment

Raised £200K, set up, owned & operated a £500K t/over Dyno-Rod franchise between 2002 & 2008.

1st Plumber on the S.S. Edinburgh Castle, M.V. Oriana, M.V. Arcadia & M.V. AuroraResponsible for all day to day maintenance of all plumbing systems in passenger, crew and technical areas and the management of the ships Plumbers 2nd Plumber on the S.S. Canberra responsible for the day to day maintenance of crew & technical areas

Full 4-year JIB apprenticeship and 4 years in construction & associated industries