Dan Howells Email and Phone Number

• Strategic Sales & Operations Oversight: Spearhead the comprehensive management ofthe used car department, ensuring seamless operations while overseeing salesstrategies and daily functions.• Team Leadership & Profitability Enhancement: Devised and executed innovativestrategies to maximize sales revenue and profitability within the dept.• Inventory Management & Optimization: Maintain a meticulously curated inventory ofused vehicles, meticulously managing pricing and merchandising.• Cross-Functional Collaboration: Collaborate seamlessly with multiple departments toensure operational cohesion, seamless customer experiences, and overall satisfaction.• Customer Relationship Management: Handle customer inquiries, negotiations, anddispute resolutions, guaranteeing unparalleled service and resolving concerns promptlyto maintain high customer satisfaction.Key Achievements:• Successfully increased used car sales by 18% within 6 months through innovativepricing strategies and targeted marketing campaigns.• Implemented an inventory management system and CRM resulting in a 40% increase ininventory turnover rate.• Introduced customer-centric initiatives resulting in a 60% increase in customersatisfaction satisfaction

Collaborated with Territory Manager and inspection team, in running vehicle inspections at dealershipsand off-lease, to identify damage, missing parts, and mechanical problems. Implemented robuststrategies to maintain customer satisfaction, with intensive approach to address customer needs andresolve concerns. Traveled to dealerships and private homes to prospect for vehicles, rendering conditionreports for selling on digital platforms.• Achieved consistent Top 3 Sales Associate results, with average of between 120-130 vehicles soldper month.• Boosted continuous improvement and sustainable growth by mentoring new staff to increase overallproductivity.• Applied in-depth product expertise to promote new units, capitalizing on upselling opportunities.• Supported Territory Manager in leading teams, opening, and overseeing accounts across NE Ohioregion, leveraging skills in vehicle promotions (write-ups) and marketing photos, building strongrelationships for networking, while transforming and settling escalated accounts with upset customers.

Guaranteed positive customer experiences and resolved all customer complaints. Trained and passed Cintas CRM exam for 2018 Worked under strict deadlines and responded to service requests and emergency call-outs. Communicated with clients to determine new product placement for new and existing accounts Presented customers with bills, receipts and processed payments for goods and services. Expanded existing customer base by upselling and cross-selling additional products and services --Negotiated service agreement renewals.

Identified prospective customers using lead generating methods.Participated in various incentive programs and contests designed to support achievement of production goals.Established more than 30 new accounts, earning a combined profit of over $2M. Recognized as top sales generator, increasing sales level by 20% in 2017 alone.

Maintained and coordinated 13 company fleet vehicles throughout the USA.Negotiated contracts with outside providers to minimize costs to the company and customers.Oversaw scheduling for the day-to-day activities for 15 outside sales employees.Communicated all emergencies, delays due to weather and carrier schedule changes to customers and over the road staff.Highly skilled in international importation and regional distribution of marketing material.

•Dedicate time to adapting the curriculum to a specific itinerary, prior to travel.•Build and maintain positive community partnerships.•Implement our safety guidelines and activity standards.•Proactively work to safeguard and monitor the health and well-being of students and staff. •Respond appropriately to medical incidents and situations as they arise. •Build personal trust with students and maintain open lines of communication with them throughout their gap year programs.•Facilitate positive group dynamics, and foster inclusivity and respect.•Ensure program logistics are executed smoothly and consistent with Rustic Pathways’ program standards.•Help create updates for parents by collecting, creating, and managing written content and photos for our blog, social media sites, and email updates

Strategically guided sales operations responsible for revenue performance.Targeted and distributed niche market vehicles worldwide.Conducted eBusiness transactions with a 98% positive feedback rating.Acted as the primary purchasing agent and traveled to weekly auto auctions in the tri-state area.Assessed vehicle condition, negotiated pricing and facilitated all logistics post sale.