I’m an accomplished and passionate individual with over 9 years’ experience in my previous IT Incident Management role in BT, however I'm now embarking on a new role in Openreach Service Delivery as of 1st April 2020Key Skills•Excellent stakeholder management with wide experience in communicating effectively to stakeholders at a senior level including customers, suppliers and internal support teams•Strong communicator through chairing technical and customer facing bridge conference calls to drive incident resolution•Extensive ITSM tooling experience including Remedy, Remedy Smart IT, Service Now and HP Service Manager plus wide experience of Microsoft applications including Word, Excel, PowerPoint, Outlook, SharePoint and Teams•ITIL4 knowledge•Strong Team player with a friendly and collaborative approach