Dan Hoyle Email & Phone Number

Bishop Auckland

- Holding a leadership position in a large multisite church in the North of England (500 plus people).- Becoming the organisations first HR lead of their 13 staff. Consulting with employees, to write and introduce employment contracts and accompanying HR policies and procedures. - Writing and implementing a Data Protection Policy for the organisation and delivering staff training.- Implementing successful policies and risk assessments for handling COVID-19.- Being directly responsible for establishing a new branch of Influence Church, now in its sixth year.- Experience growing and managing teams of staff and volunteers.- Obtaining grant funding, maintaining budgets, keeping financial records, writing reports, and working with external stakeholders.- Frequent public speaking in various settings.

Durham, United Kingdom

Working in a fast paced startup environment, I supported the launch of Digital Mortgages by Atom bank, the UK’s fastest growing mortgage lender by 2018. - Administration of the national panel of advisers, authorised to sell Atom Bank mortgages.- Writing, maintaining and implementing department procedures.- Working directly with a large external supplier to implement a virtual agent solution.- Data management, including cleansing large datasets, managing CRM uploads, and creating dashboards.- Maintaining Salesforce CRM, including various backend customisations.- Supporting QA function by designing an assessors interface, and producing staff dashboards.- Pre launch system testing.- Various problem solving assignments.

Skipton, North Yorkshire, United Kingdom

- Investigating and resolving complex customer complaints in relation to mortgages and secured loans. - Negotiating with customers and internal stakeholders to agree resolutions.- Awarding compensation and calculating account redress.- Maintaining expert knowledge of FCA, DISP and MCOB rules.- Managing complaint escalations to the Financial Ombudsman Service.- Conducting Root Cause Analysis for Continuous Improvement.- Specific areas included arrears management, litigation, vulnerable customers, CCA loans, interest only strategy and contract variations.

Manchester, United Kingdom

Responsible for assessing the potential of shortfall debt recovery on a customer by customer basis to facilitate strategic shortfall debt recovery by the business.

Bachelor'S Degree, Theology, 2:1

Activities and Societies: I held the position of a Lead Student for 2 years. Traveled on overseas trips to Myanmar, and Slovenia.Studied.

Education record