Dan Hyde's Location
Richardson, Texas, United States, United States
Dan Hyde's Contact Details
Dan Hyde work email
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Dan Hyde personal email
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About Dan Hyde
16 years – Senior Manager of IT organizations delivering large scale global data backup services and mainframe systems software administration and operations for Customers in financial services industry. Managed staffing, service levels, service costs, P&L financials, customer transition and migration projects and the IT service infrastructure.4 years – Business Office leader with charter to deliver essential services management expertise by applying accumulated knowledge of IT Service technologies, processes, finance, accounting, and analytic skills.Provide fact-based information to executive and six senior leaders accountable to deliver Automation, Monitoring, Capacity Planning, Configuration Management, IT Service Management platforms, eBonding, and End User Support services. Responsibilities included:Produce annual labor and infrastructure expense financial forecasts.P&L budget oversight and variance reporting for +$30M annual gross operating budget.Governance of cost accounting structures to enable accurate cost alignment transparency.Governance of Changepoint time entry, labor allocations, fixed assets setup, expense allocations.Assessment of service unit costs and calibration of 90+ service rates.Facilitate organizational strategic planning process and investment requests.The “go to” that can comprehend and resolve systemic and ad hoc IT service and business problems.
Dan Hyde Work Experience Details
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RetiredAt HomeRichardson, Tx, Us -
RetiredAt Home Jan 2021 - PresentLondon, Gb -
Cis Us&C Global Asset ManagerUnisys Sep 2018 - Jan 2021Blue Bell, Pennsylvania, UsResponsible for direct oversight of all aspects of enterprise asset management for the broad portfolio of Unisys customers as well as internal assets globally. Maximize service performance for assets under management, identify and capitalize on opportunities to create value, and implement best practices. -
Senior Systems Integration ConsultantNtt Data Services Mar 2013 - May 2017Plano, Texas, UsProvided chief of staff advisory support for executive leadership and 6 managers within the NTT Data / Dell “Enterprise Tools and Architecture” organization responsible for delivering the IT services for; Automation, Monitoring, Capacity Planning, Configuration Management, IT Service Management, eBonding integration and End User Support.Advisory support encompassed engagement to produce financial forecasts and oversee financial targets performance. Engaged with services cost accounting, new service unit cost assessment and rate development and annual recalibrations for 90+ service rates to recover +$30M annual gross operating budget. Routine duties included new deal proposal assessment of services solution design, costing and risk factors. Periodically engaged to lead vendor/supplier negotiation of terms and pricing. -
Systems Integration Senior ConsultantDell Services Jan 2011 - Mar 2013Round Rock, Texas, UsHelped drive a RIMO (Remote Infrastructure Management Operations) services initiative to become a $2.3M annual business in less than 15 months.Lead engineering teams through the design, build out and network connectivity to data center service Infrastructure at Chennai India. Lead the procurement and delivery of networking, sever and storage infrastructure and negotiated agreements with suppliers of systems software tooling.Operationalized and advanced the RIMO service offering by establishing usage metrics accounting, billing processes and by building service-based unit rates. -
Global Services Delivery ManagerPerot Systems Corp Apr 2004 - Feb 2011Lead Perot Systems Global Data Backup Services delivery organization of 50+ engineering and operations staff with $12M annual operating budget. Planning and Implementation services delivered requirements assessment and process implementation to transition ongoing support of Customer’s data backup requirements. Ongoing Administration services delivered unattended server backup scheduling, performance monitoring and tuning to optimize backup performance, off-site vaulting and overall services assurance through service management discipline. -
Product Manager - Storage, Backup, Mainframe ServicesPerot Systems Corp Apr 2002 - Apr 2004Developed Service offerings catalog descriptions for Storage, Data Backup and Mainframe Services, performed unit cost assessments and service rates development for the services within scope.
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It Services Transition ManagerPerot Systems Corp May 2001 - Apr 2002Provided IT Outsource deal team support for proposal costing, plan development, service level agreement for Robert Plan customer in Long Island NY. After deal won, assumed temporary duty role as Transition Manager to coordinated the execution of new account setup projects; Server and Storage hardware selection, configuration and procurement. Implemented the Service Level Agreements. Transitioned turnover to permanent on-site service delivery manager.
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Sales Team MemberPerot Systems Corp Dec 2000 - May 2001Provided IT Outsource New Deal Support for sales opportunities which included proposal development, request for proposal response, solution design, costing.Robert Plan contract renewal won.
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Customer Engagement Account ManagerPerot Systems Corp Jun 2000 - Dec 2000Managed start-up Tellaire Corporation business relationship and delivery of Task Orders to implement an Operational Support System (OSS) using the Eftia Master.Scribe product suite. Responsibilities included account P&L management, regulatory and contract compliance, customer satisfaction, partner relationship management and delivery team management. Lead systems platform and network infrastructure build-out. Developed proposals and task orders for add-on business. OSS project was delivered October 2000 with high customer satisfaction for the Perot team performance.
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Sales Team MemberPerot Systems Corp Jan 2000 - Jun 2000Provided IT Outsource New Deal Support for opportunities which included proposal development, request for proposal response, solution design, costing.Tellaire Corporation telecom customer won
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Manager - Y2K ConversionPerot Systems Corp Jun 1999 - Jan 2000Directed and managed a 28-person team responsible for testing Excel Communications business systems that included order management, provisioning, fulfillment, gateways, billing, Rep Care, paging systems, tax and financial systems.Responsible for creating application test plans, testing methodology process oversight, scheduling and logistics to complete all business application test and results verification. The engagement process and ultimate results at the new year were proven successful.
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Customer Engagement Account ManagerPerot Systems Corp Jun 1998 - May 1999Lead initial Datacenter Assessment engagement for Cedel Bank located in Luxembourg. Originated and managed Task Orders associated with work to be performed. Coordinated USA based TDY resources to travel and assist.Successfully completed adjustment of OS/390 system performance tuning parameters, interactive systems, database, storage subsystem performance and configuration. Assessed batch scheduling dependencies and throughput. Directed team working with Client operations staff to execute a phased migration from an in-house developed legacy batch scheduling system to CA Scheduler. Combined revenue + bonus for three work orders exceeded $600K and pretax contribution of +$225K. Client rated the team effort as very good; (4 on scale 1-5).
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Systems Management ArchitectPerot Systems Corp Jan 1998 - Jun 1998Responsible for defining Systems Management architecture requirements to support heterogeneous Unix, NT, RS/6000 and Beta OS/390 Component Broker development and production environments. Designed performance benchmark models to evaluate IBM's Component Broker address space capacity and performance characteristics under load and initiated Tivoli evaluation for systems management requirements applicability. Customer discontinued project effort due to a Swiss Bank and UBS merger event.
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Distributed Systems ManagementPerot Systems Corp Jul 1997 - Jan 1998Manager of Event Management and Server teams for Swiss Bank Corporation's Windows NT 4 deployment of +30,000 desktops and 5000 servers. Directed Event Management/Monitoring team and implemented software solutions to monitor distributed application availability and software distribution service. Established problem, change management disciplines. Completed UPS vendor selection for the Swiss Bank User Service Center facility.
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Project Manager Data Center MigrationPerot Systems Corp May 1997 - Jun 1997Project Manager for the Swiss Bank Corporation datacenter migration from Tokyo to Singapore. Established target system hardware environment supporting a VM and DOS/VSE system configuration. Facilitated the communications plan between the Tokyo and Singapore operations. Coordinating all aspects of network, systems, operational testing and successfully completed the final move within 2 months.
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Distributed Systems ManagementPerot Systems Corp Nov 1996 - May 1997Organize teams to establish and operationalize distributed Systems Management within a new Swiss Bank Corporation User Service Center. Lead Perot and external contractors team until SBC management was hired to assume leadership for the processes and functions.
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Os/390 Systems Technical SpecialistPerot Systems Corp Jan 1996 - Nov 1996OS/390 Systems specialist and member of Swiss Bank Corporations New Mainframe Technologies organization. As a member of the Client’s team, was engaged in performance benchmark evaluations for emerging high-end processor and storage subsystem technologies. Conducted benchmark assessments, provided periodic formal management presentations and published our methodology, test results, price/performance data points and recommendations. Completed evaluations for; Hitachi and IBM processors; Disk storage subsystems provided by Hitachi, IBM, EMC; Performed functional and throughput testing for networked and local remote copy for each vendor solution. Initiated and completed an evaluation of disk storage and processor capacity for the three Swiss Bank data centers in Switzerland.
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Mainframe Systems Software Support ManagerPerot Systems Corp Feb 1992 - Dec 1995Manager of systems programmer software services team of thirty-three Associates supporting thirteen MVS systems executing 1300+ MIPS of mainframe infrastructure for NationsBank customer. Strong focus on process management and customer service.Managed teams administering MVS, IMS, CICS, DB2 and program products tooling.Responsible for staffing, budget and quality of service to achieve and exceed service level requirements.
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Senior Systems ProgrammerPerot Systems Corp Aug 1991 - Feb 1992Managed project to convert First American Data Services system from JES3 to JES2. Upon completion, was assigned responsibility to develop a 5-year datacenter capacity plan for the Queens Medical Facility in Hawaii. TDY re-assignment occurred before completion to assume a role supporting the NationsBank Customer in Dallas TX.
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Technical Support Manager - VpFirst American Data Services Jan 1986 - Aug 1991Managed systems programmer team administering VM, MVS, DOS, Network, CICS, product tooling, mainframes and connected device hardware infrastructure configurations.Managed Operations Analyst team providing production control for batch job scheduling turnover and DOS/VSE to MVS job migration support.Direct responsibility for the administration and service assurance for three regional First American Bank production environments.
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Systems ProgrammerFirst American Data Services May 1981 - Jan 1986Installed new software releases, performed problem diagnosis, developed working knowledge of CICS, VTAM, NCP. Installed program products. Worked on conversion from DOS/VSE to MVS/SP/JES3. Assisted in installation and support of VM/XA for several years.Technical leadership role with the consolidation of 3 regional bank datacenters into new datacenter located in Reston, Virginia.
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Application ProgrammerFirst American Bank Of Virginia Aug 1979 - Apr 1981Designed and developed savings application statement processing system using IBM Assembler, Installed UCEL data communications system (DCS) and data base system (DBS) to support MICR item processing, loan and general ledger applications.
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Application ProgrammerGeneral Systems Corporation May 1978 - Jul 1979NCR languages Programming for several City Government and hospital general ledger applications.Programmed accounting applications written in NCR assembler, installed software mods at customer locations. Operated company NCR mainframe infrastructure.
Dan Hyde Skills
Itil
Integration
Project Management
It Service Management
Crm
Data Center
Disaster Recovery
Virtualization
Service Delivery
Vendor Management
It Strategy
Enterprise Architecture
It Management
Outsourcing
Strategic Planning
It Operations
Leadership
It Outsourcing
Program Management
Cloud Computing
Storage
Process Improvement
Saas
System Deployment
Infrastructure
Solution Architecture
Business Analysis
Information Technology
Financial Analysis
Enterprise Software
Servers
Microsoft Office
Management
It Financial Management
Data Backup Solutions
Vendor Contracts
Foundation Certificate In It Service Management
Dan Hyde Education Details
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Exin Examination Institute For Information ScienceItil Version 3 Foundation -
Smu Cox School Of BusinessMid-Management Program
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Allegany College Of MarylandElectronic Data Processing
Frequently Asked Questions about Dan Hyde
What company does Dan Hyde work for?
Dan Hyde works for At Home
What is Dan Hyde's role at the current company?
Dan Hyde's current role is Retired.
What is Dan Hyde's email address?
Dan Hyde's email address is da****@****use.com
What schools did Dan Hyde attend?
Dan Hyde attended Exin Examination Institute For Information Science, Smu Cox School Of Business, Allegany College Of Maryland.
What are some of Dan Hyde's interests?
Dan Hyde has interest in Politics.
What skills is Dan Hyde known for?
Dan Hyde has skills like Itil, Integration, Project Management, It Service Management, Crm, Data Center, Disaster Recovery, Virtualization, Service Delivery, Vendor Management, It Strategy, Enterprise Architecture.
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