Began work in customer support, assembly, and shipping of desktop CNC machines for hobby and light commercial use. As the company grew, focused on support of the machines and training employees. Support was completed via email, remote connection, Skype, ticket system, phone call, and office visits. Assisted in the production of video training. Our team worked to educate our customers in whatever method worked best for them.

Delivered mail and parcels along multiple routes. Ensured the safety of Certified, Registered, Insured, and Express Mail. Safely drove postal vehicles and cared for provided package scanning equipment.

Provided phone support for Optimum Online cable internet service. Diagnosed internet connection issues, scheduled service appointments, and assisted customers with general technology questions.

Greeted customer upon entering dealership, scheduled appointments for customers, answered general service and dealership questions, cashiering, scanned repair order documents into the company's document management system.

Advised service customers on recommended maintenances, needed repairs, scheduled service appointments, and answered general automotive questions. Focused on providing the customer with the knowledge they needed to make informed decisions about their vehicles.

Installed specialized hardware and loaded and configured the company's software onto desktop machines. Repaired units damaged units by resolving software and hardware conflicts / failures. Completed general office tasks, filing, shipping, and distribution of advertising. Also corrected formatting issues with the company website.