Responsible for Administrative Support, Repossession, Invoice Processing, Charge Off, and Workout Departments in the Loss Mitigation Division of Key Bank

Responsible for maintaining operating instructions for the charge off, accrual, loan modification, short sales, settlements, debt management, and customer escalations processes Responsible for ensuring the accuracy of Troubled Debt Restructuring monthly reporting

Identified and created process improvements by creating process improvements and reducing cycle timeCreated scorecards to measure the performance of vendors, and internal Support Team on a monthly basis Utilized value steam mapping, time studies, and Sigma Excel to ensure process times and functions were properly aligned Responsible for updating the Corporate Credit Policy with processes changes to the Charge Off processCreated process controls for the Troubled Debt Restructuring to ensure accurate reportingPartnered with the Reporting teams to create and automate reporting to ensure processes are compliant with new regulations Created and trained new Customer Escalations department to enhance the customer experience Lead a Kaizen event to enhance the deceased notification process with multiple departments by reducing the cycle time, and centralizing the process

Completed monthly process audits for direct reports to ensure accuracy when completing tasksDetermined accurate point structure for monthly score card by conducting time studiesCreated 9 Block and DHP materials to stimulate career growthImplemented productivity tracking system to ensure proper tracking of time and attendanceRevised job descriptions for each role within my department