Dan Jackson Email & Phone Number

Dallas, Texas, Us

Assisted IT Support team in diagnosing and resolving hardware and software issues for employees, gaining hands-on experience in troubleshooting.Contributed to the setup and configuration of new workstations and network connectivityCollaborate with team members to deploy software updates and system upgrades while adhering to best practices.Provide excellent customer service, ensuring end-users understand technical solutions and feel supported throughout the resolution process.

Raleigh, Nc, Us

Managed patient inquiries via phone, email, and chat, providing accurate information and assistance regarding appointments, medical services, and billing inquiries.Scheduled patient appointments, ensuring efficient utilization of healthcare providers' schedules and timely patient access to care.Verified patient insurance coverage, processed insurance claims, and assisted patients in understanding insurance benefits and financial responsibilities.Collected co-payments, deductibles, and outstanding balances, reconciling payments with billing records and maintaining accurate financial records.Maintained electronic health records (EHR), ensuring confidentiality and compliance with HIPAA regulations.Collaborated with healthcare providers and administrative staff to resolve patient issues and ensure high-quality patient care and satisfaction.Participated in ongoing training and professional development activities to stay updated on industry regulations and best practices in patient services.

Indianapolis, Indiana, Us

Diagnose and troubleshoot hardware and software issues, including Windows and macOS operating systems, Microsoft Office Suite, and various proprietary applications.Install, configure, and maintain computer systems, peripherals, and mobile devices, ensuring seamless functionality.Collaborate with cross-functional teams to resolve complex technical issues, escalating tickets to higher tiers when necessary.Conduct user training sessions on software applications and IT best practices, improving end user efficiency.Document all support interactions, issues, and resolutions in the ticketing system, maintaining an accurate record of user support history.Assist in the development and maintenance of knowledge base articles to facilitate self-service support for end users.

Atlanta, Georgia, Us

Interact with customers via various channels, including phone, email, and chat.Build rapport with customers and establish a positive relationship.Listen to customer inquiries and concerns and work to find effective solutions.Escalate complex issues to appropriate departments or supervisors when necessary.Maintain detailed and accurate records of customer interactions and issue resolutions.Identify opportunities to promote additional products or services to customers.Adhere to company policies and procedures.Ensure compliance with relevant regulations and industry standards

Concord, Nc, Us

Communicated with the top sales leaders on a regular basis that involves business related matters. I also help customers when they are having technical issues on their PC, Laptop, Phone, and Tablet device. Able to assist IT department with quality assurance testing and software and hardware implementation. Able to assist IT department with networking issues and inquiries.

Sales verification, agent monitoring, customer relations, computer troubleshooting, computer repair, computer networking, telecommunication, dialer services, email networking, social media, quality assurance, quality control, customer service.

Richfield, Minnesota, Us

Stocking, sales, cashier

Grand Rapids, Michigan, Us

Stock shelvesReceiving new itemsShopping cart returnsReorder inventoryCashier

Bachelor Of Science (B.S.), Information Technology

Associate Of Science (A.S.), Information Technology

Associate'S Degree, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General