Reactive and proactive handling of distribution queries for the largest computer and technology distributor in Europe. Good core knowledge of the facilities that we offer as a company. Research skills to be able to provide information quickly and efficiently on a variety of queries. Sales skills to gain revenue by upgrading customers to more specialized services. Conflict management by diffusing situations that are caused by operational and non-operational delays. Work effectively as part of a focussed and driven team, requiring constant and clear communication to maintain a high level of service for a very high profile customer.

Management of high volume retail and catering businesses. Driving sales by managing a team of staff in different capacities. Managing the finances of a high turnover business through good knowledge and awareness of budgeting and stock control. Employee retention firstly through good recruitment and then with strong training and human resource skills. A manager who thrived through interaction with, and adaptation to the requirements and individualities of my customers.