Vp Product Support
CurrentOversee operations of service and parts departments for 7 locations in IL, WI, and MI, and act as a liaison between service, parts, sales, within the company, as well as manufacturing OEM's, to insure communications are conveyed, and KPI's are met. Drive attainment of forecasted goals, WIP flow, A/R management, and technology advances to improve efficiencies, and best practices. Interact with multiple OEM's to insure product support issues are handled efficiently, and reimbursement negotiated… Show more Oversee operations of service and parts departments for 7 locations in IL, WI, and MI, and act as a liaison between service, parts, sales, within the company, as well as manufacturing OEM's, to insure communications are conveyed, and KPI's are met. Drive attainment of forecasted goals, WIP flow, A/R management, and technology advances to improve efficiencies, and best practices. Interact with multiple OEM's to insure product support issues are handled efficiently, and reimbursement negotiated to insure cash flow is positive. Maintain a customer satisfaction program with a 3rd party company to ensure we maintain industry leading customer service. I sit on 4 advisory boards with local technical colleges to maintain relationships to seed the procurement of qualified technicians. In charge of fleet procurement and oversee maintenance operations for 60+ unit fleet. Develop and oversee PSSR program, and lead branch management to insure goals are being met successfully. Management style is to look at the “big picture” of objectives to be achieved. I maintain an open door policy, and am of strong belief that you must set an expectation that is understood, before you expect it to be achieved. Show less