• Led SharePoint and Teams evaluation efforts for local government office, providing technical project leadership and mentoring to staff.• Oversaw service providers to ensure effective application services delivery and support enterprise strategies.

• Provided guidance and support to small businesses on Microsoft 365 Small Business Premium platform.• Resolved challenges related to platform features, ensuring smooth operations for clients.

Managed all aspects of the organization’s SharePoint 2013 and 2016 environments, SharePoint Online, OneDrive services, and ShareFile Enterprise environment. Responsibilities included gathering business needs, automating business processes, design changes, architectural standardization, availability, performance, reliability, monitoring and security.

• Managed permissions and access for client SharePoint site, ensuring data security• Troubleshooted SharePoint site/system to ensure smooth operation• Assisted team in utilizing SharePoint Designer 2010-2013 for workflow automation

IT system consultation, analysis, and implementation / Purchase assistance for computer systems, wired and wireless networking solutions / Website design and hosting / Graphic design / Administration for SharePoint Online, 2013, 2010, Office 365, Wordpress, Joomla, Windows Server, IIS, MySQL

Design of SharePoint farm infrastructure and topology, information architecture, security architecture / Farm health evaluation, analysis and remediation / Tier 1, 2 and 3 support / End user training / Creation and maintenance of site collections, lists, views, workflow, branding, master page customization, page layouts, content types, backups, migrations, permissions, InfoPath custom forms, business process automation, SSRS and PowerPivot reporting environments

Develop public facing customer sites utilizing Joomla CMS / Analysis of design concepts to code development / Customer requirement consultations

As an Insurance Sales Producer my duties included selling and servicing insurance products based on customer needs; conducting Business Group Savings Program prospecting campaigns; obtaining customer referrals; leading community service activities; and building relationships with customers and lead sources. Additionally, I am responsible for providing outstanding customer service in fulfilling customer requirements associated with claims, billing, policy changes, quotes, etc.

Sold and processed routine deposit accounts and related bank services in Financial Centers. Mastered sales techniques and basic consumer lending. Processed loans from origination to closing. Provided customer service by on existing accounts by resolving various problems and issues. Successfully engaged in proactive selling outside branch facility. Solicited residential mortgages from various sources including realtors, builders, financial professionals, past customers and other nontraditional sources; produced high quality loans, which met bank guidelines while providing excellent customer service. Developed and maintained Realtor and other quality, continuous sources of business relationships, while simultaneously seeking out prospective borrowers and/or responding to borrower inquiries. Was a team player with the closing team to meet all underwriting stipulations. Demonstrated ability to work independently and to manage multiple tasks