Developed and executed a continuous improvement strategy to enhance the IT Employee Experience, positioning the company as a global leader in IT experience and achieving a top 5% ranking among globally benchmarked organisations

I had the honor of being selected as one of the first three employees at NBN Co to participate in the Jawun Secondee program. Over a six-week period, I collaborated with an Indigenous health organisation based in Alice Springs, serving the Anangu Pitjantjatjara Yankunytjatjara Lands in Central Australia. My project involved analysing their IT infrastructure and providing strategic recommendations to ensure a sustainable IT future.This secondment profoundly enhanced my understanding of… Show more I had the honor of being selected as one of the first three employees at NBN Co to participate in the Jawun Secondee program. Over a six-week period, I collaborated with an Indigenous health organisation based in Alice Springs, serving the Anangu Pitjantjatjara Yankunytjatjara Lands in Central Australia. My project involved analysing their IT infrastructure and providing strategic recommendations to ensure a sustainable IT future.This secondment profoundly enhanced my understanding of the historical challenges faced by Indigenous communities and the significant efforts still being made to improve opportunities for future generations in Australia. This transformative experience has deeply influenced my perspective and will continue to shape various aspects of my life. Show less

Senior IT leadership position providing strategic and operational leadership for change management, service desk, desktop support, incident/problem management, telephony support, application support, mobility services and IT productivity initiatives. Managing a global team across Australia, New Zealand and India. Successfully led the Program Management of transitional IT support services associated with the GE Capital ANZ business divestiture and the separation of IT operations including… Show more Senior IT leadership position providing strategic and operational leadership for change management, service desk, desktop support, incident/problem management, telephony support, application support, mobility services and IT productivity initiatives. Managing a global team across Australia, New Zealand and India. Successfully led the Program Management of transitional IT support services associated with the GE Capital ANZ business divestiture and the separation of IT operations including people, processes and services. Show less

Accountable for identifying opportunities for improvement, developed and presented business cases for change, and led the implementation of IT initiatives. Managed a diverse team of support SME's, providing strategic and operational leadership for ongoing IT end-user services.

Led desktop services and asset management lifecycle.