Dan Karuga Email & Phone Number

Kenya

Credit Monitoring & Control and will be expected to ensure timely monitoring of the Loan Portfolio and collections on personal, mobile, and scheme loans with an aim of maintaining a quality loan Book. Responsibilities: • Contact clients with overdues by email/Phone/Site visits to ensure the overdues are regularized • Initiate early alert or problem recognition and recommendation of timely remedial action to management • Preparation of MCC/BCC reports on… Show more Credit Monitoring & Control and will be expected to ensure timely monitoring of the Loan Portfolio and collections on personal, mobile, and scheme loans with an aim of maintaining a quality loan Book. Responsibilities: • Contact clients with overdues by email/Phone/Site visits to ensure the overdues are regularized • Initiate early alert or problem recognition and recommendation of timely remedial action to management • Preparation of MCC/BCC reports on health of digital, personal, schemes loans etc. • Transfer to DRU non-performing portfolio • Review of overdue Overdrafts • Payment of cheques• Daily and Monthly CRB Updates of Customers Show less

Kenya

1. Ensuring all branch and customer queries / complaints are resolved correctly and in a timely manner.2. Making sure that the credit card department default rate is kept as low as possible by ensuring a day to day follow up of credit card defaulters.3. Preparing Reports related to Non-Performing accounts in an orderly manner and presenting to the Risk Department for further analysis and review.4. Process all customer auto credit instructions by debiting their DTB accounts on… Show more 1. Ensuring all branch and customer queries / complaints are resolved correctly and in a timely manner.2. Making sure that the credit card department default rate is kept as low as possible by ensuring a day to day follow up of credit card defaulters.3. Preparing Reports related to Non-Performing accounts in an orderly manner and presenting to the Risk Department for further analysis and review.4. Process all customer auto credit instructions by debiting their DTB accounts on respective due dates and crediting their credit cards with the same.5. Handling RTGS entries and ensuring they are processed promptly and efficiently6. Preparing Card centres monthly provisions on A/c’s that are Overdue.7. Processing Credit card reversals and disputes. Show less

Nairobi

▪ Credit collection.▪ Write Off loans quarterly.▪ Monitoring assigned branch loan books.▪ Analysis of daily loan reports.▪ Customer relationship and assistance.▪ Resolve queries from branch and customer queries on loans.

Kenya

Nairobi

Upload debit cards file from Finacle to Narada.Input client static data into Narada system for New Visa Electron debit Cards.Process New Visa Gold debit card application forms and upgradeElectron debit cards for Select Customers to Gold Debit cards.Process New Malaika debit card application forms and upgradeElectron debit cards for Malaika Customers to Malaika Debit cards.Replace Visa Electron Debit cards, Credit Cards and PIN mailersUpdate and modify client details… Show more Upload debit cards file from Finacle to Narada.Input client static data into Narada system for New Visa Electron debit Cards.Process New Visa Gold debit card application forms and upgradeElectron debit cards for Select Customers to Gold Debit cards.Process New Malaika debit card application forms and upgradeElectron debit cards for Malaika Customers to Malaika Debit cards.Replace Visa Electron Debit cards, Credit Cards and PIN mailersUpdate and modify client details as per customer instructionsGenerate Pin mailersCreate Credit cards, Visa Electron Debit cards, Visa Gold Debit cards and Malaika Debit cards.Prepare an Embossing File and send the same to the Card Processor.Activate debit cards and reset PIN tries for blocked PINs.Resolve queries from branch customer serviceMonitoring debit card issuance complaints in mantis complaints Centre.Filing Show less