I am a goal-driven senior leader with 15+ years of experience steering consumer lending operations. Over my career, I have liaised with banks, credit unions, and lenders to streamline lending for leases, warranties, credit, and a range of consumer products, all the while leading by example, taking calculated risks, and delivering results.I am always searching for new opportunities and areas to grow. My teams have described me as hands-on and energetic as I prioritize direct communication and support to ensure mutual understanding and motivate top-tier performance. The depth of my experience spans strategic planning, establishing transactional agreements, and executing operational activities, including P&L, budgets, staff training, member services, and sales programs. I aim to develop creative solutions and strategies for risk-conscious consumer lending and loan servicing.❇ I LEAD BY EXAMPLE ❇⇨ Style: I prefer a 1:1 leadership style, working closely with team members to outline parameters, actions, and targets and achieve a shared vision. With a mix of regular recognition and constructive feedback, I bring out the best in my teams.⇨ Expertise: COACHING & LEADERSHIP | MEMBER EXPERIENCES | LENDER & THIRD-PARTY RELATIONSHIPS⇨ Results: Promoted by the Owner and General Manager, I took on a dual role as Finance Director of a 6-line new vehicle dealership, as well as the General Sales Manager a now lucrative Honda and Hyundai dealership.❇ I DRIVE BOLD, DATA-DRIVEN RISKS ❇⇨ Style: When launching initiatives, I take full responsibility for results while encouraging, energizing, and supporting teams. I know that when I put in the hours, consistently assess progress data, and adjust strategies, I can transform risks into successes.⇨ Expertise: RISK & CHANGE MANAGEMENT | DATA ANALYSIS & DESIGN THINKING | REGULATORY COMPLIANCE⇨ Results: I drove a record 200% increase in profits by restructuring the management team and working with the business development center to capture 3X revenue growth.❇ I BELIEVE SUCCESS IS THE ONLY OPTION ❇⇨ Style: I am proud of my record of improving consumer experiences, reducing turnaround, and raising sales profits. I love that my clients and employees know that I care, am passionate, and that I’m committed.⇨ Expertise: SALES & SERVICE STRATEGIES | CONSUMER LENDING STRATEGIES | PRODUCT & SERVICE IMPROVEMENT⇨ Results: I have strengthened sales and profits by engaging with loyal members, administering strategic sales programs, and training staff members to overcome objections and deliver on customer expectations.