ADVANCED COMPOSITES MANUFACTURINGWe are dedicated to cost-effective, high-volume production of high performance composite components.

Improve Product and Process Quality for our customer in the Solar Energy industryManage and Improve our Quality Management System to ensure maintenance of certification to ISO 9001:2008

Supplier Quality for the Commercial Crew Development - Dream Chaser Program

Lead Kaizen Improvement Events

Corporate process management and improvement Corporate management, development, deployment, performance monitoring, and improvement of all key processes to implement a consistent process framework for all contact centersBenchmarking to ensure world class practices, including identification and dissemination of internal best practices across the organization

Deploy and maintain our process management efforts to ensure achievement of certification to ISO 9001:2000 standards and other business models and standardsDevelop business strategies to support our quality initiatives and implement improvementsSubject matter expert for all issues and applications for a focused set of quality system components and activities. Quality system areas include leadership, customer focus, process management and improvement, and supplier partnerships.

Supplier Quality New Product Introduction• Performed New Product Introduction activities for the Supplier Quality organization to include initial supplier selection through completed qualification and approval, new product design through mass production launch, and tracking of DOA product return rates• Coordinated activities with Supply Chain Management and Supply Chain Management Plan• Ensured completion of Product Qualification and Approval plans/procedures • Created and implementated comprehensive Quality Plans to include product targets/goals, flowcharts, and procedures through launch• Led Supplier Assessments for qualification of new and existing OEM suppliers

Deploy and maintain our process management efforts to ensure achievement of certification to ISO 9001:2000 standards and other business models and standardsDevelop business strategies to support our quality initiatives and implement with Performance Excellence team Define and develop Cost of Quality metrics for our key processes with Quality Team - Lead to Order, Design & Development, Build to Warranty, and Implementation/Install.

TeleTech is one of the most experienced and largest global providers of integrated customer care. TeleTech is a strategic partner with Fortune 100 companies and provides integrated, strategic customer care, technical support and call center facilities management.Responsible for maintaining and improving TeleTech’s global quality management system for 30 Customer Interaction CentersDirectly supervised the Quality Department in the development and maintenance of the quality system procedures and processes and provided oversight and assistance for international sitesNotified senior management of quality issues identified from internal audits. Worked with senior management to determine solutions for the quality issuesServed as the TeleTech Management Representative and point of contact with outside clients and third parties in regard to the quality system ISO 9002 registration and internal quality audits

Provided Process Improvement and Change Management support, as well as provided training on the Seven Habits of Highly Effective People for this division of Wackenhut Security Services.

EG&G-RFETS (Government Contractor), Golden, CO 1990 - 1995 Provided consulting services for all departments on Total Quality Management and process improvement activities.Provided a wide variety of teams and individuals throughout the company with the knowledge and skills they needed to improve their performance, contributing to cost savings of more than $100 million within two yearsFacilitated the Covey Leadership Center’s Seven Habits ProgramDesigned, developed and instructed TQM and Quality Assurance training, courses included: TQM Overview, Facilitation Skills Workshop, and Corrective Action/Root Cause.