Dan Kerber Email & Phone Number

United States

Dallas, Texas, Us

Lead development and execution of comprehensive workforce planning strategies across the Baylor Scott & White (BSW) system. Ensure the organization’s 50,000+ employee workforce has the appropriate balance of skills, experience, and diversity to support BSW's strategic goals, vision, and mission. Lead operations for the Talent organization, driving efficiency, productivity, innovation, and performance across all Talent functions.

Seattle, Wa, Us

Led operations and growth initiatives for new global Business Development and Strategic Industries segment (BDSI). Led team of 36 employees supporting end-to-end order-to-cash operations for a business with over $500M in revenue and 2,100 employees in 29 countries. Managed rhythm of key business activities including weekly, monthly, and quarterly business reviews, annual financial planning and goal setting, and monthly sales and revenue forecasting. Served as a strategic advisor to the business, inspecting financial, sales, and delivery performance across eight unique industry groups.-Brought together six disparate Business Operations teams into a consolidated organization with consistent tenets and operating cadences-Worked with Recruiting and Hiring Managers to implement new candidate intake process for delivery consultants, increasing hiring velocity by 50% over three months to meet end-of-year hiring goals-Led cross-functional initiative to create and implement a ProServe-wide mechanism for layered subcontractor onboarding, significantly reducing legal and security risks related to subcontracted work

Kista, Stockholm, Se

Head of Operations for $1B systems integration business with world-class margins. Provided business insight from financial and operational metrics and trends to guide business owners and drive governance decisions.-Reduced annual cost by $165M (35%) over three years on flat revenue while achieving sales growth in new portfolio-Created data-driven resource demand planning process and models, improving accuracy on headcount forecasts by 52% for team of 1,000 onshore employees and 1,200 offshore-Established governance program for $350M budget with annual spending variance under 1%-Created new cost reporting and analysis methodology providing holistic view of all components of cost, allowing direct analysis between Market Areas and Domains where cost structures vary significantly-Successfully drove transformation of competence and resource management processes in North America, migrating over 200 users from siloed, spreadsheet-based systems to a consolidated, enterprise platform. Established global steering committee to ensure all major requirements were considered in tool roadmap for all market areas.

Kista, Stockholm, Se

Led transformation to a scaled agile delivery methodology for Ericsson Digital Services in North America. Defined and implemented a large-scale agile delivery methodology based on the Scaled Agile Framework® (SAFe 4.0), providing training and field-proven tools and processes to support the full customer engagement life cycle from presales to production. To build on the team’s successes in North America, the entire team was moved in 2017 under a global group to leverage the approach across all Market Areas in Ericsson.-Recruited and trained senior Agile delivery and coaching team and DevOps architecture delivery team-Created customized, Ericsson-branded methodology for Scaled Agile Delivery (ESAM)-Trained and certified over 700 Ericsson employees in the Scaled Agile Framework (SAFe) and ESAM-Drove over $10M in new bookings with agile-based SOWs in under 12 months-Created best-of-class DevOps Reference Architecture and PaaS offering that was adopted as the global E2E DevOps platform

Irvine, Ca, Us

Direct manager for 50-person team of Microsoft-certified consultants. Led inspection of key operational targets including utilization, hiring, on-boarding efficiency, and consultant performance. Partnered with Sales organization to create resource forecasting model based on sales pipeline across six solution domains. Reviewed SOWs to ensure viable staffing models, delivery timelines, and risk mitigation plans.

Richardson, Texas, Us

Managed 120-person software development organization with employees in 10 offices globally. Oversaw all aspects of development for multiple, concurrent releases of Comverse’s flagship BSS software suite to meet aggressive, customer-driven product timelines. -Established a culture of quality-oriented software development, emphasizing end-to-end, performance-aware software design and test-driven development (TDD). Improved schedule predictability, increased new feature pass rate by 15%, and reduced defect fix failure rate by 40%.-Reduced voluntary attrition rate from 15% to under 7% for three consecutive years, with limited compensation increases over that period-Operationalized external support team processes and made customer support rotations mandatory for all developers. Increased performance against SLAs while reducing dedicated support costs by 50%.

St Louis, Mo 63141, Mo, Us

Account and Project Manager for large, complex client engagements. Managed client engagements consisting of 100+ on-shore / off-shore resources. Oversaw content creation and application of agile delivery methodology. Achieved CMMI Level 3 certification in our Hangzhou, China office, a first for an IT services company in China using an agile delivery methodology.