Sales And Operations Manager - Publisher Alley
Publisher Alley is the online tool for tracking and analyzing book sales through YBP Library Services and Baker & Taylor. It is fully owned and operated by YBP Library Services, a division of EBSCO Information Services.My responsibilities cover several key components of the Publisher Alley operation: identifying ongoing customer needs and collecting enhancement requests; formulating development goals and specs in light of those requests and shepherding development projects through to completion; training existing subscribers and providing demos for prospective subscribers; managing new subscription sales; checking in routinely with existing subscribers to make sure their needs are being met; preparing and delivering customized reporting in response to specialized reporting needs; tracking and reporting on performance relative to quarterly and annual budget targets and annual plans; assisting with customer service issues as they arise; working with the IT team to assure the integrity and completeness of Publisher Alley data flows and to address functional issues as they arise; maintaining the Publisher Alley blog and the Twitter and Facebook accounts; and working with other YBP and EBSCO teams to develop strategic plans for the future direction and development of Publisher Alley.
