Administration and support of domain networks, workstations, servers and office machines. Management of various phone systems . Responsible for building security and access systems. Documentation and control of IT assets, parts and supplies.

Manage domain user accounts and file server permissions Administrate Exchange email accounts, storage limits and permisssionsManage BlackBerry Enterprise Server connections to corporate devicesFacilitate smart phone replacement and maintain inventoryDaily review of server Event Logs and survey of data center hardware and environmental controlsProcess and archive daily Sarbanes Oxley reportsEnsure current virus protection on PCs, laptops and serversRenew and install SSL Certificates for website, VNC and Outlook Web Access gatewaysSchedule, review and archive quarterly remote vulnerability assessments Review firewall logs , email spam Filter reports and VPN activityExpedite approved firewall and spam filter exceptions and process configuration changesManage enterprise wide disaster recovery software and hardware assurance Manage contract renewals and related costs of all IT related services and vendorsFacilitate the moving, opening and closing of building management suitesCoordinate corporate website content updates with officers, 3rd parties and content providers

Manage LAN connectivity issues on gigabit and 10/100 fiber enabled switchesRollout new PCs by with Symantec Ghost Images and client migration checklistsMaintain detailed IT asset inventory and location trackingConfigure smartphones and PDAs to work with Exchange server email accountsManage and document backup tape archive using Iron Mountain Offsite Data ProtectionSupport and training on all versions of MS Outlook, Word, Excel, Access and PowerPoint Support and training on Windows 98 thru Windows 7Configure new user profiles, ensure proper drive mappings and verify application accessProvide network orientation and explain corporate IT policies Install and support various industry specific software and hardwareRecord all support ticket issues, resolutions and procedures using Track-It! and 360FacilityConfigure internal and external network printer adapters and add print server queues Ensure desktop PC reliability by performing upgrades and regular maintenance Develop, deploy and support Excel macros to simplify building mgmt and acct reportsManage daily backup of network server states and data using Symantec Backup Exec Validate and maintain records of data restore tests Manage client configuration and connection to Citrix Metaframe server farm Investigate and resolve virus and malware issues using various related products1st level support of JDEdwards World/OneWorld user accounts, network print queues, job queues and report processing errors

April 2005 – June 2011 360FacilityDevelop, implement and expand tenant work order system to standardize corporate platformProgram and update tenant and corporate ticket system automated responses and escalations as requiredManage users and security settings and develop training scripts, handouts and procedures Keep building managers and staff informed of updated features Configure new modules and provide staff trainingUpdate maintenance staff rates, recurring charges, access badge bar coding and parts inventory and pricing Configure and modify maintenance schedules and corresponding procedures and checklistsUpdate account markups, suite detail, notification detail and tenant contact informationFebruary 2009 – June 2011 JDEdwards World/OneWorld B7333Review and process daily Sarbanes Oxley 404 activity reports and manage archive Add, remove and modify application login accounts and security rightsModify leasing and accounting report options and defaultsArchive monthly, quarterly and annual disaster recovery reports and purge from system queueCoordinate World/OneWorld updates and modifications with third party programmers Coordinate AS/400 repairs and updates with hardware assurance vendors

Negotiate purchase agreement, leases and service contracts for new corporate PBXNegotiate new or existing service contracts and dollar buyout renewals of PBX leasesProcess and track associated billing and costs of hardware, circuits, conferencing and toll-free usageTroubleshoot WAN connections by reviewing router and CSU/DSU error logs and indicatorsProcess moves adds and changes to PBX and Unified Messaging system Monitor, maintain and upgrade PBX and Unified Messaging systems Collect and archive SMDR call records and analyze billing records for abuse and toll fraudRewire office jacks with additional RJ11 and RJ45 jacksRepair and modify local punch down block connections using tone generator and probe

Support and training on MS Office 97 and 2000 - Outlook, Word, Excel, and PowerPointSupport and training on Windows 98, ME, NT Workstation and 2000Configure new user profiles, ensure proper drive mappings and verify application accessProvide network orientation and explain corporate IT policiesInstall and support various industry specific software and hardwareRecord all support ticket issues, resolutions and procedures using Track-It! and 360FacilityConfigure internal and external network printer adapters Ensure desktop PC reliability by performing upgrades and regular maintenanceDevelop, deploy and support Excel macros to simplify building mgmt and acct reportsProcess daily backup tapes using Symantec Backup Exec and AS/400 console commandsManage client configuration and connection to Citrix Metaframe server farmInvestigate and resolve virus and malware issues using various analysis/repair products1st level support of JDEdwards World/OneWorld user accounts, network print queues, job queues and report processing errors

Collection and analysis of data for industrial and commercial clients.