Dan L. Email & Phone Number

Davenport, Fl, Us

I manage a team of people from Orlando Florida, Poole England, and Singapore doing IT support in the digital signage and IPTV space. I also handle 3 separate support teams.

Orlando, Florida Area

Maitland, Florida

I was the TSE in charge for Alert Vu a license recognition software used by Police Department across the United States.Responsible for scheduling, maintenance and upgrades for Alert View software and hardwareHandled getting all PO's issued for sending electricians out to service sites throughout the US.Handling Police DVR issues, logs, power issues, and corrupt videos in vehiclesHardware supportWireless support including VPN, Subnets, Firewalls etc.Documentation in SLX (Saleslogic)

Maitland, Florida

I work with the madden infrastructure team in order to make sure automation is running on a daily basis to help our software engineers diagnose and fix issues between change lists.• Implement best practices for large automation rooms• Make sure automation runs successfully each night so the software engineers can diagnose and fix crashes and locks.• Keep all kits healthy on all 6 floors (approximately 450 xbox ones and ps4s.)• Make sure marketing and QA received the proper builds from daily change lists• Wrote scripts to automate large batch jobs• Responsible for taking care of all special Madden hardware for events including the Orlando IX and other tournaments around the country.• Conducted power, bandwidth, and stress testing on a multitude of computers, automation rooms, and consoles in order to maintain the most efficient layouts possible

I handled 100% of the sales, technical support phones and tickets and any customer specific requisition’s while working with my business partners to maintain stability.Responsible for large scale projects that involved setting up and maintaining web farm framework and also redundancy within MSSQLResponsible for implementing and documenting all new procedures and customersSuccessfully implementing all client migrations from physical to virtual machines.Responsible for maintaining our website, Linux (centos) and windows servers (server 2008 and 2012), MySQL and MSSQL servers, and our qmail email server.Keeping all Windows and Linux machines up to PCI complianceLoad, configure, and perform maintenance on servers – file servers, domain controllers, SQL servers, and Onapp virtual machines.Manage and maintain security on servers - Share and NTFS permissionsManage security patches and upgrades of all systems.Keep cpu/memory usage to a reasonable level and working with customers if they’re causing abuse on a machineManage / work trouble tickets as they arise.Document and maintain server inventory and IP usage.On call 24/7/365 since starting with the company and responsible for the handling all of the phone calls and support emails that came in.Investigate and troubleshoot issues; repairing and recovering from hardware or software failures; coordinating and communicating with clients.Responsible for installing and managing all backups using Ahsay OBM.Also responsible for bringing in new customers while continuing to keep our current customers happyRack, wire, and setup DNS for all new physical hardware.Kept 50+ servers up to date and running between physical and virtual environmentsResponsible for planning and responding to service outages and other problems.

• Responsible for 100% of sales phone calls• Responsible for answering tickets within 30 minutes• Client/Server maintenance in a Windows 2003, and freebsd environment• Respond to questions and provide technical assistance to clients regarding hardware and software problems.• Monitor and maintain using Windows Firewall and Nagios.• Doing remote restarting of servers or driving to the datacenter if it would not load remotely• Responsible for our VOIP systems hardware and software.