·Customer Service Management: To understand, anticipate and satisfy the needs of customer; Be responsible for the correct handling of complaints and returns·Personnel Management: Evaluate and develop staff by training, coaching and performance view; Evaluate and communicate impressions with Commercial; Motivate and coach team members to achieve sales and non-sales objectives; Supervise in-store communication to ensure the whole team works in a harmonious and efficient environment; Efficiently manage working shift to cope with the peak and low traffic hours to optimize the productivity·Product Management: Correctly control the product to meet sales objectives; Analyze Daily Sales Report, Subfamily Report, New Arrival Report, Ranking, etc. to make order, give suggestion of transfer between stores and coordinate to suiting collections to customer’s tastes; Communicate with Product Manager to ask for what we need and do capacity return due to space of stockroom·Sales Management: Set up sales target for team members and lead them to achieve it; Analyze customer profile and competitive brands to find the best solution to increase the sales turnover·Operation Management Make sure all aspects of section operation duties are completed and in order; Well control stock level by analyze sales report and review stockroom;·Section Image: Set up and coordinating garments by merchandising criteria; Control the image of the section (Balance between image and sales)·Develop the organization, communication, analysis and coordination ability

Retail Trainer of SELECTED·According to training needs, develop and improve training courses·Lay down training plans and carry out training for different level (From Sales to Manager) in classes or stores (Ex: Job Orientation, New Products, Fit Guide, Fashion Trend, etc.)·The finding and solution of stores’ problems, follow-up and examine stores’ training results·Develop the presentation and communication ability