Project: Open Banking ImplementationKey responsibilities include• Develop test plans for various test cycles, including business user acceptance testing.• Create and maintain a daily status reporting dashboard.• Facilitate defect triage meetings twice a week.• Engage with stakeholders to ensure alignment and support.• Collaborate with vendors to address testing needs.• Prepare comprehensive test completion reports.Key achievements include• Reduced open defect count to meet acceptable thresholds.• Built a regression test suite for future releases.• Successfully executed the initial deployment for a soft launch.• Delivered the project on time, adhering to industry timelines.

Key responsibilities include• Build QA Maturity model.• Build QA Sharepoint site.• Review current defect management process and enhance to enable more enriched data for metrics.• Identify and implement new test case management tool and complete migration.• Identify backlog of automation items and create test plan for completing.• Lead and manage a team of 15 permanent and 20 (onshore/offshore) contractor members across multiple Domains.Key achievements include• Successfully built and rolled out QA Maturity model and performed quarterly assessments, track and report on incremental updates to highlight progress of main focus areas - test automation and non-functional coverage. • Scoped out areas for automation based on the best ROI and lead team to build and deliver solutions leading to savings of 26.5 days per execution and improved resilience by increasing test scope. Integration with CI/CD pipeline.

Key responsibilities include• Lead and manage a team of 13 permanent and 13 (onshore/offshore) contractor members across multiple Portfolios.• Identify backlog of automation items and create process flow diagrams.• Coordinate and manage test execution for all in scope functional and non-functional test types.• Defect management and triage, reporting to stakeholders• Ensure that testing processes and activities meet quality standards and best practices. Continuously assess and improve testing processes to enhance overall quality.Key achievements include• Received partnership award at EOFY companywide gathering that recognised my heavy focus providing high quality service to all stakeholders.• Created detailed process flows for areas of automation and led team to build and deliver automated test cases across multiple Products leading to savings of 20 days per execution and improved resilience by increasing test scope.

Key responsibilities include• Lead and manage a team of 10 permanent and 5 (onshore/offshore) contractor members across multiple Products.• Plan testing activities for new projects, leverage and share SME experience to assist with accurate requirement gathering.• Assign resources to projects and ensure that the team has the necessary tools, resources, and test environments to perform their tasks. Address any resource constraints or issues that may impact testing activities.• Mentor and train team members to continuously uplift skills, document all processes for training up new team members. Key achievements include• Supported EFTPOS mandated migration to ESS (EFTPOS Settlement Service) to meet industry timelines.• Lead NPP settlement, reporting and fee testing activities. I was hands on with testing and defining requirements for the settlement and fee interface files including configuring all client fees in production

Key responsibilities include• Contribute to the development of test strategies and plans, leverage experience to ensure sufficient test scopes, deliverables and objectives are defined. Facilitate walkthrough sessions with key stakeholders.• Create detailed test cases and scenarios based on requirements. Execute tests including functional, regression, integration and user acceptance testing, capture results and prepare test summary report.• Identify defects and raise, work closely with DEV team to resolve and retestKey achievements include• Lead all testing activities for new Direct Entry system specially built for a new client. Including assisting with requirements gathering and highlighting critical items such as BECS character set that would have resulted in industry impact.• Streamlined BPAY error correction process to avoid duplicated data entry, resulting in time savings for end user and enhanced data quality.

Mailroom/Admin Assistant/Mycard Adjustments Officer/Direct Entry Officer/Systems Analyst/Test Analyst