Dan Landers Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Boston, Massachusetts, Us

Boston, Massachusetts, Us

In this role I work to define methods to measure effectiveness of our customer interactions, link measurements to business drivers, and most importantly, establish mechanisms to create change for improvement. Currently, I am working to develop our first ever global NPS program, rolling out a global transactional survey, and managing training and programs to advance some of our biggest opportunities to help our customers.Global Metrics:- Establish and manage global survey processes- Establish dashboards and KPIs to measure customer experience- Analyze customer experience data to identify key opportunities and drive improvement Strategy, Thought Leadership and Change Management:- Own and manage global Customer Experience roadmap- Lead team global of peers to establish enterprise strategy and goals- Manage Customer Experience roadmap- Manage training program to enable solution selling, helping employees understand our products, service and solutionsExecutive Engagement:- Manage Executive Sponsorship program to connect top senior leaders and our customers

Boston, Massachusetts, Us

Communications Strategy• Direct global communication channel strategy, including the management of 10 employee communications channels. • Develop internal communications strategies for corporate functions• Work with Public Relations, Investor Relations, and Senior Executive Team to develop consistent messages on earnings, performance, corporate initiatives and strategic direction• Participate in the ‘Frontline Experience’ working group to develop better methods of communications with frontline employees • Manage employee communications technology roadmap• Manage Merger and Acquisition communications, onboarding and strategic planning for Adjacent Business segmentMessaging and Engagement• Write messages for CEO and other Senior Executives• Organize and host monthly phone interview with CEO for global senior leaders• Organize and host “Operations News Network,” a monthly broadcast for all North America people managers on topics that they need to know about and share with their teams• Organize events such as CEO Global Town Hall and Chairman’s Club• Develop content and messaging for Investor Day, Senior Leadership Forum, and other large eventsChannel Execution• Produce videos, newsletters, articles, talking points and emails to promote corporate initiatives and strategy• Manage a content team that produces 10 global channels ranging from digital to print• Manage quarterly employee communications and engagement metricsGlobal Events• Manage global events team and relationship with event management company• Plan, manage, and execute four global events annually Change Management • Support internal change communications on the company’s ongoing transformations, integrations/acquisitions, and other major organizational announcements

Boston, Massachusetts, Us

• Managed Global Employee Communications team• Oversaw Communications Strategy for Global Channels• Managed Executive Communications for top executives• Responsible for employee engagement • Oversaw major internal global events

Boston, Massachusetts, Us

• Wrote and edited, articles, organizational announcements, company-wide emails, and newsletters for business units and corporate offices • Wrote internal talking points for employees to discuss company initiatives • Wrote and edited speeches and scripts for senior leaders • Developed, implemented, and maintained global marketing plans for corporate offices and business units • Planned all-employee town halls for CEO and other senior leaders • Identified appropriate channels and timelines for communications projects, measured and reported success of communications projects • Developed and administered the pilot of Collaborate, State Street’s social intranet • Managed world-wide launch and training of Collaborate• Managed all global employee intranet content

Chestnut Hill, Ma, Us

• Developed, implemented, and maintained Lynch School of Education’s communications strategy • Wrote press releases, media advisories, and assisted Lynch School faculty in producing op-ed pieces • Assisted in development of graduate student recruitment strategy• Produced all promotional materials for recruitment and general marketing • Wrote, edited, and compiled Lynch School of Education web content, and wrote remarks and letters for the Lynch School Dean and other senior administrators • Organized, coordinated, and promoted events for alumni, students, donors, and key constituents

Boston, Massachusetts, Us

• Wrote remarks, press releases, best practices memos, reports, and news features, annual reports and web content; as well as remarks for former University President and other senior administrators• Oversaw the launch of four online communities for alumni and communicated with alumni and donors on behalf of the University • Assisted with media and communications planning

Burlington, Vt, Us

Braintree, Ma, Us

Mba

Education record

Bachelor Of Art, English

Education record