Manage bearing and guidance of enterprise end user client solutions for customers. Develop relationships with 3rd party hardware and software partners, Geo Partners and Dell teams to drive Dell End User Compute (EUC) sales. Serve as Subject Matter Expert (SME) and trusted advisor on Dell EUC devices. Develop and identify EUC sales in Dell HealthCare, Education, SMB and Large Enterprise accounts. Generate regular training, presentations, and demos for staff and customers. Collaborate across all… Show more Manage bearing and guidance of enterprise end user client solutions for customers. Develop relationships with 3rd party hardware and software partners, Geo Partners and Dell teams to drive Dell End User Compute (EUC) sales. Serve as Subject Matter Expert (SME) and trusted advisor on Dell EUC devices. Develop and identify EUC sales in Dell HealthCare, Education, SMB and Large Enterprise accounts. Generate regular training, presentations, and demos for staff and customers. Collaborate across all business to design complete EUC solutions for clients. Key Projects and Achievements:• Subject matter expert for all End User Computing (EUC) Technologies, including mainstream PCs, Engineering Workstations, Thin Clients, Rugged devices, displays (including large format interactive), client peripherals and associated EUC solutions.• Advise and consult with K-12 and Higher Education customers on developing, implementing and maintaining eSports programs. Advance solutions that integrate Alienware and Dell Technologies EUC solutions for associated engineering programs.• Participate/Lead as technical pre-sales ambassador/seller for Dell’s Precision Workstation product line in the SW Ohio region. Building long-term business relationships and becoming a trusted adviser and thought leader within each customer and Dell Partners. Evaluating and Qualifying business and technical requirements that will be used in design and implementation of customer tailored solutions that solve business driven requirements. Show less

• Design high-end, multi-vendor solutions using the latest in technologies in order to improve the quality of business operations for prospective and existing customers• Engage as technical ambassador in a pre-sales/post-sales role building long-term business relationships and becoming a trusted adviser/thought-leader with customer• Participate in customer facing meetings to qualify business and technical requirements that will be used in design and delivery of customer tailored… Show more • Design high-end, multi-vendor solutions using the latest in technologies in order to improve the quality of business operations for prospective and existing customers• Engage as technical ambassador in a pre-sales/post-sales role building long-term business relationships and becoming a trusted adviser/thought-leader with customer• Participate in customer facing meetings to qualify business and technical requirements that will be used in design and delivery of customer tailored solutions that solve business driven requirements• Represent VeriStor at Industry Conferences and Vendor Technical Advisory Boards• Contribute to VeriStor’s internal technical improvement processes, including testing and selection of new products and vendors/partners Show less

Spearheaded technology strategy through oversight of organizational structure and managed resources to support projected company growth. Developed and implemented ticketing and reporting system for Help Desk servicing. Standardized end user systems, network, security and support. Managed branch equipment deployments and support procedures. Architected solution with Azure Platform as a Service (PaaS) and Azure Active Directory (AD) for security, scalability, flexibility and cost savings.… Show more Spearheaded technology strategy through oversight of organizational structure and managed resources to support projected company growth. Developed and implemented ticketing and reporting system for Help Desk servicing. Standardized end user systems, network, security and support. Managed branch equipment deployments and support procedures. Architected solution with Azure Platform as a Service (PaaS) and Azure Active Directory (AD) for security, scalability, flexibility and cost savings. Established standard firewall, networking and wireless infrastructure for security, scalability, flexibility and cost savings. Constructed new security Standard Operating Procedures (SOP) and adopted best practices for regulatory security audits of firewalls and systems. Established Business Continuity Plan (BCP) for critical databases and systems. Established Change Management system; delivered superior Service Level Agreement (SLA) and curtailed security threats. Developed plan for end user education of security best practices. Enlarged securing of customer and company data.Key Projects and Achievements:¥ Managed budget of over $6MM annually with a diminution of costs beyond $475,000 and surpassing 15,000 hours time through strategic budgeting and planning. ¥ Established IT organizational structure from 6 to over 25 and 3 departments ¥ Delivered substantial cost savings by standardization and best practices.¥ Instituted SOP for security in alignment to Cyber Security Frameworks.¥ Design, planning and institution of Azure AD for company which did not have AD for integrating disparate software and web applications with Single Sign On (SSO).¥ Migration to Azure PaaS for further integration to AD and saving $11,000 per month. Show less

Managed bearing and guidance of enterprise architecture solutions for customers. Developed relationships with 3rd party hardware and software partners, Geo Partners and Dell teams to drive Dell service capabilities. Served as Subject Matter Expert (SME) and trusted advisor on Dell professional services. Developed services sales in Dell HealthCare, Education, SMB and Large Enterprise accounts. Generated regular training, presentations, and demos for staff and customers. Collaborated across all… Show more Managed bearing and guidance of enterprise architecture solutions for customers. Developed relationships with 3rd party hardware and software partners, Geo Partners and Dell teams to drive Dell service capabilities. Served as Subject Matter Expert (SME) and trusted advisor on Dell professional services. Developed services sales in Dell HealthCare, Education, SMB and Large Enterprise accounts. Generated regular training, presentations, and demos for staff and customers. Collaborated across all business to design complete solution for clients. Key Achievements: ¥ Acknowledged as top-performing SSE for 4 quarters, FY14, FY15 and achieved growth above 50% Q/Q.¥ Established and executed regional business plan to grow bottom line revenue and services market share. Show less

Provided leadership and foresight to develop service capabilities through partnerships with 3rd party suppliers and Geo Partners. SME and trusted advisor to customers on professional services & solutions. Held responsibility for assistance in strategic direction of the enterprise architecture for our customers.Key Achievements: ¥ Increased bottom line revenue and services market share via development of territory business plan.¥ Efforts led to rank of top SSR for multiple quarters… Show more Provided leadership and foresight to develop service capabilities through partnerships with 3rd party suppliers and Geo Partners. SME and trusted advisor to customers on professional services & solutions. Held responsibility for assistance in strategic direction of the enterprise architecture for our customers.Key Achievements: ¥ Increased bottom line revenue and services market share via development of territory business plan.¥ Efforts led to rank of top SSR for multiple quarters and achieving growth past 40% Q/Q. Show less

Held responsibility for the strategic direction and leadership of the enterprise and client architecture.Scheduling services and support employees and supervising daily activitiesIncreased services offered through development of new services in line with customer needsDrove sales for services and warranty though relationships with corporate/retail customers and sales staff Developed and performed training, presentations, and demos for staff and external corporate… Show more Held responsibility for the strategic direction and leadership of the enterprise and client architecture.Scheduling services and support employees and supervising daily activitiesIncreased services offered through development of new services in line with customer needsDrove sales for services and warranty though relationships with corporate/retail customers and sales staff Developed and performed training, presentations, and demos for staff and external corporate and retail clientsManage software agreements for Microsoft and othersPlan yearly budgets for IT staff, hardware and software needs Show less

Create and conduct regular training, presentations, and live demonstrations for departments staff Administer and maintain shared software and hardwareResponsible for all areas of dealer customer computer support; operations, installations, hardware repair and quality controlTrack and monitor problems to ensure a timely resolutionRemotely support all OS/2 and W2k Servers at FMCC across North America with a user base of 12,000 + usersDeveloped dual boot… Show more Create and conduct regular training, presentations, and live demonstrations for departments staff Administer and maintain shared software and hardwareResponsible for all areas of dealer customer computer support; operations, installations, hardware repair and quality controlTrack and monitor problems to ensure a timely resolutionRemotely support all OS/2 and W2k Servers at FMCC across North America with a user base of 12,000 + usersDeveloped dual boot OS/2 and W2k Servers system to allow a single system for supporting external systems Show less

Responsible for all areas of customer computer support; operations, installations, hardware repair and quality control within our department and business segmentCreate and conduct regular training, presentations, and demonstrations for department staffMaintained our business segments hardware inventory and software licensesDeveloped plans for purchasing of new hardware and software to keep within budgetary guidelines

Built and conducted regular training, presentations, and demonstrations for staff and external clientsManaged all software licenses and purchasingTracked Phone, Network and Hardware IT Expenditures to keep within budgetary guidelinesImplement and support organization’s infrastructure according to goals set for each quarterTrack and monitor problems to ensure a timely resolution

Performed training and presentations for staff and clients on Macintosh, Windows and applications Utilize experience and judgment to plan and accomplish goals setImplement and support organization’s infrastructure according to goals set for each quarterHeld responsibility for the strategic direction and leadership of the enterprise architecture.Tracked all IT Expenditures to keep within budgetary guidelines

Drove sales for services and warranty though relationships with corporate/retail customers and sales staff Managed department workflow and assignment of work to techniciansDeveloped and presented training on support and warranty services for staffTrack and monitor problems to ensure a timely resolution

Covered south Texas and Jackson Mississippi territory on increasing Apple Computer’s revenue, market share and customer satisfaction though solution sales utilizing the Macintosh systemsDriving sales through Implementation of promotional activities with regional dealers for customersProvided technical expertise: troubleshooting, networking, software functionality and connectivityFamiliarized account personnel with business plans to increase sales and advocate Apple… Show more Covered south Texas and Jackson Mississippi territory on increasing Apple Computer’s revenue, market share and customer satisfaction though solution sales utilizing the Macintosh systemsDriving sales through Implementation of promotional activities with regional dealers for customersProvided technical expertise: troubleshooting, networking, software functionality and connectivityFamiliarized account personnel with business plans to increase sales and advocate Apple products and technologiesOrganize and conduct ongoing training, presentations, and live demonstrations for all levels of dealer staff and their clients to drive sales Show less