Championed the needs of the customer while providing Omni channel solutions for multiple business units across North America and Europe. Honed in on ecommerce and vendor management expertise to build mutual beneficial relationships and communicating progress and results to stakeholders and senior leadership. Directed a high-performing team of Project Managers executing 50% more projects YOY in 2015 alone.- Bridged the gap between departments – interfacing with DevOps, QA teams, Business Teams, Product Management, UI/AX, Copy Teams, and Marketing Teams - translating complex information with clarity and precision for both technical and non-technical audiences.- Integral in setting up the transition process between platforms – creating and implementing new process in preparation for new platforms and promoted it from an execution standpoint.- Thrived in a challenging environment, working effectively under time pressures and changing deliverables.- Expanded the digital project footprint by developing an In-store Interactive Mirror, Digital Asset Management Application and Digital Clienteling Application.- Owned the process from identifying resource allocation, workflow management, budget and production schedules to prioritization and launch execution of new programs and projects.

Established a culture focused on excellence, managing four Client Service/Project Management Teams running 400+ active projects, 2,000 maintenance projects, and 2,400 launches completed annually. Took ownership of issues and proactively led teams to provide solutions to clients. Supported the development and workflow initiatives to help a rapidly expanding business that doubled earning YOY.- Leveraged the team from executing $12M of business to $50M by delivering expansion and driving new service executions.- Identified, interviewed, and hired the team, growing from 10 to 45 Project Mangers. Introduced a comprehensive training program spanning issue resolution, web services, and product demonstrations to cross train staff and elevate the organization’s core competency levels.- Identified talent based on potential. Promoted Senior Project Managers to Team Leads that oversaw 15 people, ensuring internal talent mapping enabled strong, performance-driven leaders.- Adapted organization’s methodologies to complete projects faster and more effectively deliver client requests and reduce costs by successfully transitioning legacy Quickbase database software to the more robust JIRA and Confluence systems that helped break down information silos cross-functionally.

-Direct the Booking and Retail Project Management Teams that were responsible for the successful execution and happiness of 60+ Booking (Travel and Hospitality) clients and 80+ Retail clients. Implementations consist of multi/omni-channel products such as Kiosk, Native and Hybrid Applications (iPhone, Android, Blackberry), Facebook, with a specific focus on Mobile Web.-Responsible for the overall execution of ~20MM of new business for clients such as Expedia, Delta, JetBlue, Hilton, LL Bean, Lowes, CVS and Starwood Hotels and ~10MM in maintenance contracts-Leveraged leadership experience to effectively engage and direct the projects through cross functional teams of Project Managers, Quality Assurance Testers, and Developers-Created training materials and a training program to establish best practices-Prioritized tasks and work order for the Development and QA teams to ensure timely delivery and while successfully managing competing client needs

Subject Matter Expert and Senior Project Director on the successful implementation of multiple global IT projects that provided collaborative digitally based workspace environments for Fortune 1000 companies. Conducted analysis of product and quality requirements to communicate needs to the QA team and with clients. Converted unstructured processes into metric and rules based disciplines with measurable inputs and outputs.- Directed premiere accounts including Siemens, Sony Erickson, Coach, and Interpret.- Assembled 10-member project teams while leading the full project lifecycle from requirements through solutions design, testing, and deployment.- Increased on time delivery by upgrading and moving the company to task management software that formalized rollouts and the development of projects. - Overcame barriers caused by communication bottlenecks; coordinated efforts across multiple business units to successfully integrate technology programs into overall business plan.

Drove execution by planning and implementing the high-level enterprise-wide projects for the technical and creative teams responsible for company products. Facilitated cross-discipline and cross-partner collaboration across multiple business units – communicating performance expectations, on-going feedback, and recommending training. - Managed internal and external team deliverable teams setting goals, deadlines, and deliverable dates as to ensure maximum efficiency. - Managed the QA team ensuring the product met all applicable safety guidelines including submission to testing agencies and communicating results with vendors. Stayed current on industry standards and best practices.- Defined testing approach (including overall plan, phases, timelines, entry/exit criteria).- Coached and developed top performing staff by communicating performance expectations, providing on-going feedback, and recommending appropriate training.