Dan Laverty Email & Phone Number

Andover, Ma

• Developed programmer and system application guides for a Web Service API that allows data to be exchanged between key business units and third-party systems • Generated online help, configuration, and installation guides for the digital video surveillance component of a building access control and intrusion detection system• Produced installation and configuration guides for a series of intelligent, programmable field controllers in an HVAC building management and climate control network

Bedford, Ma

• Developed marketing collateral including presentations, data sheets, and feature summaries to educate Progress partners and customers about new software releases• Created internal and external web pages and developed webinars, white papers, and case studies to assist the sales force with product positioning and messaging

Boxboro, Ma

• Generated online help, configuration, administration, and getting started guides for a family of network switches designed to globally load balance distributed data centers • Updated an existing network appliance documentation suite with instructions for installing and configuring new modules to prevent Distributed Denial of Service (DDoS) attacks

Burlington, Ma

• Developed site preparation instructions, an installation poster, initial setup, configuration and validation procedures, and release notes for a scalable, enterprise-class, storage array • Generated system administration, getting started, and Field-Replaceable Unit (FRU) removal and replacement guides for a fully-redundant, Java-based, network storage appliance• Revised UNIX MAN pages to incorporate commands for a volume-level replication tool that allows critical data to be shared across physically-separate primary and secondary storage arrays

Billerica, Ma

• Developed installation, management, and protocol configuration guides for IP edge and backbone routers specifically targeted for high-density Service Provider, Carrier, and Enterprise networks• Produced online help, user, and programming guides for a graphical network management tool developed to configure and maintain large, multi-device, mixed-vendor networks• Generated installation and upgrade procedures, online help, and configuration guides for a carrier-grade billing solution used to collect and manage data in multi-service IP and wireless networks

Technical Writing Program

Bachelor Of Arts (Ba), English Language And Literature, General