* Oversee 15 Nissan Technicians, 5 Subaru Technicians, 7 Service Advisors, and 8 Misc. employees.Duties include but not limited to:* Meeting and exceeding dealer and factory expectations and goals. * Achieve and maintain high CSI above district and region in both Nissan And Subaru Service department* Responsible for ensuring dealership passes Nissan's Touch Point (CEE) Review twice a year. All three reviews that dealership went through were passed with a score of 100%. * Review all returned customer satisfaction surveys for areas of improvement and contact customers who scored their experience less than truly exceptional. * Close all Hot Alerts in a timely manner in order to keep dealership eligible for Quality Growth Fund money. * Review technician and advisor production and sales on a daily basis and coach employees in needed areas of improvement. * Responsible for Nissan/Subaru advertising for Service Departments* Knowledge of both X-time and Subaru Schedule connect online schedule programs* Extensive knowledge of Nissannet, Nissan One to One Rewards, Subarunet, WEBDrive (Subaru Loaner program website), Subaru Care Connect, and perform administrative duties for all programs listed. * Management of Nissan Rental car program. * Lay out and put into action processes for all day to day duties for all service personnel. * Extend help to other dealership departments when needed for Customer assistance and employee assistance. * Completed one week NADA training for Fixed Operations Management * Responsible for Technician and Advisor Training for both Nissan and Subaru (making sure all employees are properly trained and on correct path to becoming factory Certified.* Ensuring all dealership employee training certifications are completed on a quarterly basis. * Nissan Certified Service Manager * Subaru Certified Service Manager* GTR Certified * Nissan Express Certified* Nissan Leaf Certified * Certified Nissan Owner Loyalty Manager

Perform used car checks and repairs before vehicles are retailed. Perform warranty work/ recall repairs QC all work performed before releasing vehicle to customerResponsible for making sure vehicles are ready to run through auction and appearance is up to dealer standards for sale