Dan Lopresti Email and Phone Number

Experienced Manager with a strong background in Network Support, specializing in Unified Communication Solutions, Voice, and Security Services. Proven expertise in project management, service optimization, and team leadership. Adept at managing vendor relationships, cost management, and enhancing communication strategies within educational environments. Committed to delivering high-quality services and driving efficiency in technical operations.Project Management:• Ensure all new VOIP projects adhere to PMO guidelines and have comprehensive project plans.Service Queue:• Collaborate with the help desk to optimize the ticketing system, enhancing engineering resource efficiency.• Assign tickets to engineers based on workload and expertise.District Communications:• Develop content and host user group meetings.• Inform districts about new services• Engage with district technology leaders on strategy, projects, and service challenges, supporting MIT leads.Vendor Management:• Ensure compliance with contracted services, referring to SLAs and SOWs as necessary.• Escalate issues with vendor management executives when needed.Cost Management:• Drive down vendor costs by leveraging competitive bidding processes.• Secure services that meet requirements at the best possible price.

The position provides high-level technology consulting services and project management to multiple K-12 school districts. The position is also a supervisory position, overseeing teams of engineers in assigned school districts. Core components and areas of responsibility include:- Technical Management, Day to Day Operational Management Escalation and Planning- Project planning, performs project management functions, and implementation of new technology initiatives and products into existing K-12 school district environments in collaboration with the district administration and technical staff.- Customer Relationship Management – act as Technology Liaison to support District's Directors of Technology; overseeing overall technology support service within a group of school districts.- Personnel Management, Personnel Training, and Professional Development Services include:- In-District Support Services: -day responsibility for the complete management of the desktop and local area network and user support. - Managed Infrastructure: network equipment including routers, switches, and firewalls.- Managed Wireless: wireless controllers, access points, network access management.- Managed Systems: servers, storage devices, and server virtualizations solutions.- Managed End User Computing: client devices and peripherals including Windows, Apple, and ChromeOS devices, including management of Office 365 services- Data Center Hosting: provides private cloud hosting services - Hardware: provides repair services for for Acer, Apple, Asus, Dell, and HP brand computers- WAN/Internet: Wide Area Network support includes the design, maintenance, and internet connectivity support.- VOIP and Unified Communication: consulting, design, planning, implementation, maintenance and repair, and ongoing operations including video conferencing solutions.- Security: security-related technology solutions video surveillance, doorway access control, and visitor management systems

Lead a global team on application delivery and software development assistance. Managed up to 19 engineers, technical account managers, project managers and team leads in the US, CALA, EMEA, and APAC regions. Solutions are targeted for B2C and B2B enterprise software and service providers in telecom, healthcare, retail, and finance vertical markets.Product manager for services includes setting the strategy, planning, roadmap, ideation, and feature for new offerings and tracking services revenue. Managed services support lifecycle from the inception through end of product’s life cycle including knowledge base documentation, professional services and training. Lead department vision including building new tools/processes and call center infrastructure upgrades in order to drive operational excellence for continuous improvement. Perform staffing analysis and capacity planning.Technical Account Management to drive customer engagement and be the trusted adviser. Work with pre-sales engineers on delivering design-wins, proof of concepts, subject matter expertise, trial support, on boarding and program management and operations review to assist in winning new designs on the products through entire sales life-cycle. Professional services and project management including understanding of technical requirements and define business requirements. Projects include estimation, pricing, scheduling, design, execution, testing and release for software applications and networking elements covering a spectrum of solutions. Managed projects via agile approaches. Technology support and consultancy provided to developers who build applications using APIs (SDK).

Managing 7-10 senior engineers and program managers (technical account managers) responsible for software and systems design assistance and technical services and support for enterprise and service provider accounts. Products involve interactive call control, communications and multimedia processing solutions using C, C++, java, XML and RESTful web services in T1/ E1, SS7, SIP, VoIP, Video, Cloud and Mobile Wireless telecommunication environments. Drive sales, product management, and marketing initiatives by delivering proof-of-concept demos, application notes, white papers, architectural guidance, training, and IP interoperability services. Develop metrics for worldwide technical services and support organization. Provide service planning for new product introductions.

Managing 7-10 senior engineers and program managers responsible for software and systems design assistance and technical services and support for enterprise and service provider accounts. Products involve interactive call control, communications and multimedia processing solutions using C, C++, java, XML and RESTful web services in T1/ E1, SS7, SIP, VoIP, Video, Cloud and Mobile Wireless telecommunication environments. Drive sales, product management, and marketing initiatives by delivering proof-of-concept demos, application notes, white papers, architectural guidance, training, and IP interoperability services. Develop metrics for worldwide technical services and support organization. Provide service planning for new product introductions.

Managed 10 engineers in support and services organization. Drove issue resolution through technical leadership and organizational relationships with development engineering, legal, and sales teams. Provide enablement services to distribution channels. Provided design win assistance to sales and marketing in winning designs on analog, T1, E1, and VoIP telecommunication software and hardware building block products. Managed lab services including provisioning, budgeting and ordering of equipment.

Responsible for setting worldwide strategy and operational goals to ensure execution for design assistance support and services programs. Coordinated resource staffing across service offerings and projects. Managed and prioritized escalations to development engineering teams driving critical issue resolution. Business analyst to IT software team.

Managed 10 application engineers providing software programming (C-based) and hardware developer support on telecommunication products. Provided program management for paid support offerings to guarantee meeting customer and stakeholder commitments. Acted as escalation focal point for key accounts. Mentored new hires.

Promoted to group lead providing application development support for software and hardware telecommunications products. Developed C-based application software code, responded to information requests and design assistance queries. Prepared and presented technical training to staff and customers.

Provided application development support for software and hardware telecommunications products. Developed C-based application software code, responded to information requests and design assistance queries. Prepared and presented technical training to staff and customers.

Manufacturer of advanced radar warning systems for military and defense aircrafts.Developed features for embedded processing software algorithms for advanced radar warning receivers.- Defined requirements and validated new in-circuit emulator (ICE) that accelerated software development.

Supported SQL based issue management system. Provided training and database design consultation. Performed quality assurance testing.