Manage, maintain, and repair IT systems. Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.Complete detailed reports listing requests for technical assistance steps taken to resolve them, and the specific dates/individuals involvedAct as the initial point of contact for all computer and system-related concerns from clients or other employeesAssist management in creating training materials pertaining to computer troubleshooting and usageOrganize and file documentation pertaining to warranties and instructional guides for computer hardwareMaintain a working log detailing all required system updates, as well as the date of completionAttend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problemsResolve technical issues related to network interruptionsActively update, maintain and monitor all aspects of computer networks