Promoted to the testing team after working closely with them in the previous role for 2 years. Tested using most methodologies for new client systems, major enhancements, and Client/Internally identified issues.● Progressed to test lead on several projects after 6 months - including mentoring junior team members.● Championed dual testing on larger projects, and also working directly with developers earlier in theprocess. Both are now standard company procedures.● Completed near exhaustive testing of ‘Quantum’ – the latest iteration of the company’s core product.● Worked to high QA testing standards. Created and maintained documentation for test cases, processes,and other issues.● Manually tested for over 60 clients, each bespoke with different code bases, compatible with Windows,macOS, Android, and iOS.● Advised on pre-system build meetings to assess potential impacts and challenges, also providingfunctionality and UI/Ux design input – bringing subject matter expertise from prior build projects. Brought knowledge from prior projects to streamline new builds.● Used JIRA to track issue assignment, progress and monitored completion of issues. Took part in twice-daily stand-ups, and lessons learned/evaluation project meetings.● Operated under predominantly Agile, but also Scrum, Waterfall, and Kanban frameworks

Initially a first line role, quickly promoted to 2nd+ line with a ticket volume of c90 between a team of 3.● Worked directly with all the other depts to resolve issues as fully and completely as possible beforefurthering to a developer to resolve. Adhered to extremely tight response and resolution SLAs.● For the last 1.5 years - also worked alongside the testing team - equiv. role of a Junior Tester, helping them perform low-mid level testing.● Ran and completed issue replication tests, traced faults, and maintained constant communication withrelevant teams to report progress.● Built relationships with the development teams and found ways to reduce query resolution times.● System admin activities and lower level system changes on behalf of clients.● Transitioned to testing more post-developer resolutions, the longer time spent in this role

High Street and out-of-town retailers including Waterstones and Maypole Pet and Garden CentreCustomer Service/Sales Assistant roles● Focused on giving great customer service to shoppers, achieving the highest mystery shopper scores everachieved in Winchester’s High St Waterstones branch, and in the entire High St.● Implemented new Board game/Collectables department, creating ≈ £18k revenue in first year.● Built the reptiles department ground up and helped transform into a county recognised and trustedbusiness.