• Spearheaded the end-to-end management of the AfricArena Wired App, ensuring alignment with the organization’s mission to accelerate African innovation. • Collaborate with cross-functional teams, including developers, designers, and stakeholders, to deliver user-centric app features and improvements. • Define product roadmap and prioritize features based on market research, user feedback, and business objectives. • Oversee the development and launch of new functionalities, enhancing the app’s user experience and engagement. • Monitor app performance and analyze metrics to drive data-informed decisions and optimizations. • Ensure timely updates, bug fixes, and integration of emerging technologies. • Lead workshops and brainstorming sessions to innovate and adapt the product to meet evolving market needs.

Playing a critical role by helping define and execute the company's strategies, my primary duties can be divided into three categories: events, products and services.Events:• Creating plans to achieve event success from concept to completion, including settingtargets for milestones and adhering to deadlines.• Serving as a point of contact for teams to ensure team actions remain in synergy.• Performing quality control on the project throughout to maintain the standards expected• Ownership, accountability, and overall management of the event.• Management of vendors or suppliers.Product (AfricArena Wired App & Website Product Manager - https://www.wired.africarena.com/the-app): • Developing and maintaining the AfricArena Wired App roadmap that outlines the short-term and long-term goals for the product, prioritizing features and enhancements based on customer feedback and business objectives.• Collaborating with designers and user experience (UX) experts to continually improve the AfricArena Wired App product in order to make it more user-friendly and visually appealing. I ensure that the user's perspective is at the forefront of the product development.• Working closely with cross-functional teams, including engineering, design, marketing, and sales, to coordinate efforts and ensure everyone is aligned with the Wired App vision and goals.Service: (AfricArise Program Mentor- https://www.africarise.biz/)• Offering strategic advice related to specific business challenges and opportunities. Helping to make informed decisions about product development, marketing, scaling, and other critical areas.• Providing key insights into market trends, competitive landscapes, and regulatory considerations.Introducing participants to resources, tools, and services that can accelerate their progress. • Providing valuable feedback on product prototypes, business models, and marketing strategies.

As a French Customers and Accounts Support Clerk at Methys Consulting, I play a pivotal role in delivering excellent customer service to French-speaking clients, ensuring their inquiries are resolved promptly and effectively. My responsibilities encompass various customer support and account management tasks, including: Multichannel Support: Respond to French-speaking customers’ inquiries through email, phone, and chat, ensuring a professional and friendly tone that reflects the company’s values. Issue Resolution: Analyze and resolve customer issues efficiently, providing clear explanations and step-by-step solutions while maintaining a focus on delivering a positive customer experience. Empathy and Customer Care: Handle complaints and challenging situations with patience and professionalism, ensuring customer satisfaction and trust. Billing and Payments: Process billing inquiries, issue invoices, and manage account adjustments while resolving discrepancies with clarity and precision. Follow-Up: Ensure timely follow-ups on unresolved issues or pending payments, building trust and reliability with customers.

In a mechanical engineering design-focused company such as Dan Cabral Design, I played a pivotal role in ensuring the successful execution of projects from inception to completion. My responsibility encompassed various aspects of project management, engineering expertise, and team coordination. My main duties were the following:• Project Planning: Developed comprehensive project plans that outline project scope, objectives, deliverables, timelines, budgets, and resource requirements. Ensured alignment with client expectations and company goals.• Client Communication: Served as the primary point of contact between the company and the client. Maintain clear and open lines of communication to manage client expectations, provide project updates, and address any concerns or changes in project requirements.• Resource Allocation: Assigned tasks and responsibilities to engineering teams and individuals. Ensured that the right talent is allocated to the project based on their skills and expertise.• Budget Management: Created and managed project budgets, tracking expenditures, and ensuring that the project stayed within budget constraints. • Quality Assurance: Ensured that the mechanical engineering design meets industry standards and quality benchmarks. Implemented quality control processes and performed regular inspections and reviews.• Technical Oversight: Provided technical expertise and guidance to the engineering team. Assisted in problem-solving, actively designing and reviewing 2D and 3D technical drawings, and offering solutions to complex design challenges.• Timeline Management: Monitored project timelines and milestones to ensure on-time delivery. Adjusted schedules as needed to accommodate changes or delays while maintaining the project's overall timeline.• Documentation and Reporting: Maintained accurate project documentation, including progress reports, design specifications, change orders, and meeting minutes.