Dan Macleod Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Canada Area

In attempting to find a company with the agility of a start-up and the infrastructure of a large organization, I was fortunate to be able to apply my skillset at Valeyo. In starting my role during a time of transition within QA, I was tasked with providing new processes and reviewing existing regression and testing approaches. During this time I have.

Toronto, Canada Area

With an aim of engaging in a small, agile start-up culture while leveraging my experience in the banking IT sector, I was the first QA hire of Planswell. I was solely responsible for creating and instituting testing practices and policies for the CSS based website. I worked daily with the COO, UX, Product and Development teams while also communicating and.

Toronto, Canada Area

- Led testing on over fifty projects with various stakeholders (MBNA, TD Canada, TD Bank US, vendors) ensuring success across multiple cultures within the TD workforce- Mentored and trained new QA hires on platforms such as JIRA, HP ALM and TSYS with a focus on automation and quality- Most recently oversaw building of new collections testing processes for.

Toronto, Canada Area

- Contributed to testing on over forty projects with distinct commendation from the greater QA team for communication skills and teamwork- Provided expertise on Excel functionality to improve automation and reduce FTE required for transmission file processes by 50%, leading to improved collaboration with vendors.

Toronto, Canada Area

- Provided legendary customer service to clients leading to the highest district customer experience index scores for several quarters leading to an 85% increase in branch customer satisfaction- Succeeded in one of the most competitive market in the country (GTA – Core) with real estate and personal lending sales volumes exceeding $100M- Gained customer.

Toronto, Canada Area

- Executed test cases on in-house software focused on personal lending and credit application screens for sales staff- Created new insight and tools on Excel for automation and customized projects with VBA where required