Senior Account Manager
Promoted to Sr. Account Manager to govern global legal, eDiscovery, finance, insurance, SaaS, ISV & OEM partners.In this role, I successfully acquired a diverse portfolio of new customers and managed existing partnerships across all market verticals, formulating new methods to develop high-impact partnerships that generate material revenue while addressing client solution requirements.Among my selected accomplishments, I:- Established multiyear contracts exceeding $1.5M annually with partners to include Exterro, iManage, Consilio, Epiq Global, Donnelley Financial, LexisNexis, Liberty Mutual, Emirates NBD, Aderant, FTI Consulting, Collabware, Nuix and Thomson Reuters.- Managed $4.8M annual book of business, engaging with key stakeholders quarterly to review current initiatives, navigate license negotiation and contract approval process, to maintain mutually beneficial partnerships while consistently exceeding revenue goals.- Maintained an average customer retention rate of 98% by leveraging unique selling propositions and product differentiators, and continuously ensuring in-depth understanding of customer application requirements and current initiatives.Among my key responsibilities, I:- Comprehended the business requirements, strategies, and pain points of each organization to manage achievable goals.- Applied a top-down selling perspective to determine the ideal collaboration method with business partners.- Maintained communication with the technical team, C-Suite representatives, and other key stakeholders, ensuring all departments coordinated cohesively.- Utilized Salesforce to document the opportunity lifecycle during early phases based on the customer release candidate timeline.- Understood the unique solution marketing strategy for each client to provide optimal licensing alignment.- Remained transparent on staff expectations and the integral nature of their performance to the sales process and business success.
