Daniel J. Madison is a principal in Value Creation Partners, an organizational consulting and training firm. He focuses on helping clients increase value through operational improvement, process mapping and improvement, and organizational redesign. He has been a consultant for 25 years and university instructor for 26 years.His clients have realized dramatic results. For example, The City of San Jose Public Works Department was able to cut processing time on a grading permit from 21 days to 5 days while increasing customer service. The redesigned processes in the Development Services Department have been able to successfully accommodate twice as many permit applications without having to add to the existing staffing levels (In other words, productivity has doubled). ADP was able to reduce the number of process steps from 131 to 71 and cycle time went from 4 weeks to 2 weeks.Past clients include Cisco Systems, Applied Materials, Mexican Federal Government, Health Alliance Plan, California League of Cities, AT&T, United Space Alliance, and the US Departments of Agriculture and Labor.Dan regularly teaches courses on Process Mapping and Process Improvement, Analyzing and Improving Office and Service Operations, and Process Metrics, Management, and Controls through the University of British Columbia, University of Nevada, Las Vegas, and the University of Saskatchewan. His book titled Process Mapping, Process Improvement, and Process Management through Paton Press became available in August of 2005. It remains number one on Amazon in the areas of process mapping, process improvement, and process management.He has an MBA in Finance (with honors) and is a Chartered Financial Analyst. In addition, he holds the Lean Office Certificate from the University of Michigan’s School of Engineering.Specialties: Process mapping, process analysis, process improvement, process redesign, lean office, leader/manager decision making and problem solving