I currently manage a team of 5-10 Support/Success Coaches, providing insight to best coaching practices, aid in professional development, and enhance overall team cohesion and the student experience.

-Answer questions about Missouri Online's 300-plus distance degree programs via phone, email, chat, and in-person events. -Help applicants understand the process and discuss degree and certificate outcomes with future students.-Enter information about inquiries and interactions with prospective students into database/Slate systems, the external inquiry and application management system.-Strategize with the senior coaching specialist on the best practices of outreach to make with… Show more -Answer questions about Missouri Online's 300-plus distance degree programs via phone, email, chat, and in-person events. -Help applicants understand the process and discuss degree and certificate outcomes with future students.-Enter information about inquiries and interactions with prospective students into database/Slate systems, the external inquiry and application management system.-Strategize with the senior coaching specialist on the best practices of outreach to make with prospective students and in what communications avenues.-Report on daily, weekly, monthly, and annual interactions and metrics.-Maintain documentation of inquiry management and look for opportunities to optimize the workflow. Show less

-Maintained recruiting operations by following policies and procedures; reported needed changes.-Completed projects by identifying and implementing new technology and resources; redesigning systems.-Improved quality results by studying, evaluating, and re-designing processes; implementing changes.-Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional… Show more -Maintained recruiting operations by following policies and procedures; reported needed changes.-Completed projects by identifying and implementing new technology and resources; redesigning systems.-Improved quality results by studying, evaluating, and re-designing processes; implementing changes.-Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.-Enhanced admissions department and university reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less

· Perfect the customer experience by providing excellent service on every call· Receive inbound calls from CenturyLink residential customers· Meet required sales objectives by selling CenturyLink products and services· Consult with customers to gather information and make recommendations for their communication and entertainment needs· Use various computer systems (20 or more)/screens simultaneously to process sales and service orders· Build and maintain strong customer… Show more · Perfect the customer experience by providing excellent service on every call· Receive inbound calls from CenturyLink residential customers· Meet required sales objectives by selling CenturyLink products and services· Consult with customers to gather information and make recommendations for their communication and entertainment needs· Use various computer systems (20 or more)/screens simultaneously to process sales and service orders· Build and maintain strong customer rapport· Consult, multi-task, and problem solve with the customer Show less

Jefferson City Public Schools - Jefferson City, MOEnsure students learn subject matter and skills that will contribute to their overall development.Maintain a controllable classroom environment that is conducive to the learning atmosphere, and safety of all students.Communicate effectively between students, colleagues, and administrators to understand proper procedures from school to school.