• Manage overall operations of Energize Delaware’s residential Home Performance with ENERGY STAR Program• Supervise and mentor a team of Field Inspectors and Energy Engineers; manage a network of 90+ contractors/trade allies and support the growth of their businesses by scaling their program participation and developing partnerships • Track contractual KPIs and performance metrics; implement corrective action plans to ensure client’s goals are met • Develop and maintain performance and budget forecasts, presenting trend analysis and run rates to client team weekly • Support internal and external meetings by preparing agendas, pulling quantitative data, and documenting action items• Oversee 4,000+ energy audits and 2,500+ retrofit projects annually, averaging 20-30% household energy savings• Enforce BPI/ANSI/ASHRAE standards and building codes; continuously implement new quality assurance procedures • Work with Marketing team to develop outreach campaigns; coordinate outreach events with external organizations • Plan and execute workforce development initiatives – contractor trainings, workshops, and certification opportunities • Coordinate and lead bi-annual All Hands contractor meetings and quarterly Best Practice Working Group meetings• Conduct advanced data and market analysis and present client and Franklin leadership teams with actionable insights• Serve as project manager in delivering strategic program changes and tool/software enhancements• Develop and maintain business process workflows; create dashboards/reporting to monitor pipelines and performance

• Conducted 250+ thorough on-site quality control inspections of HVAC, DHW, and envelope projects • Onboarded 40+ install contractors and auditors; administered staff training and energy modeling technical support • Generated, validated, and delivered incentive invoices to meet a bi-monthly contractual timeline totaling $4M+• Built program newsletters containing technical bulletins; developed and maintained Contractor Operations Manual

• Generated complex financial reports for management -- recovery performance, aging receivables, forecasting, etc.• Presented actionable insights to management via Excel pivot charts and comprehensive dashboards• Supported our largest client and multiple internal teams with full-cycle inventory analysis • Submitted highly accurate invoices to client within tight deadlines• Coordinated account reconciliation efforts via daily communication with client and internal colleagues at all levels

• Analyzed large volumes of client data, targeting high-dollar overpayments made by client • Directed team meetings focused around effectively navigating client systems & utilizing internal software• Provided one-on-one training to new hires on how to exploit key data mining tools and meet team goals• Restructured team’s quality review process, systematically preventing auditing errors to within 1% of gross ID

• Served as direct point of contact for client & internal teams regarding provider disputes and inventory inquiries• Provided multiple audit teams with data entry support and maintained highly-organized tracking spreadsheets