Working on midnight shift (10 hours per shift) that provides available support for the company 24x7x365, to manage and maintain the network, mainframe processes, and handling after hours support calls. • Support after hour calls for the IT service desk handling password resets, unlock accounts, and troubleshooting Citrix issues.• Monitor Mainframe schedules and remediate any abends or system malfunctions• Monitor the network and contact the service providers if any issues arise with the circuits• Assist in reconfiguring the Fortinet routers to move them to the Forti manager for future configuration updates.

Worked in different shifts (10+ hours per shift) that ensures an always available support service to our clients 24x7x365, manage and maintain network of the data center using a variety of network and reporting monitoring tools including Nimsoft, Kaseya, Service-now among others.• Worked trouble tickets effectively and efficiently and that interact with engineering, field technicians, and telecommunications carriers to facilitate resolving service issues in accordance with established processes and procedure• Document problem descriptions and detailed problem diagnosis with accuracy and compliance with established practices. Review and where necessary update the tracking of problems in trouble-ticketing system• Skilled in monitoring and troubleshooting LAN/WAN platforms in a Network Operations Center/Command Center/Control Room environment• Serve as primary initial responder within the Network Operations Center in identifying, troubleshooting, and resolving network problems• Troubleshoot networks and systems-related issues, work with vendors and handle fault management and event notification and escalation as needed

I am responsible for support of a nationwide network, individual VPN connections. I perform a wide variety of tasks including:• User Administration using Novell eDirectory• Novell Groupwise Email administration• Client technical support• Printer administration and troubleshooting• Remote client support through Zenworks remote administration• Work with HP support for warranty issuesAccomplishments:I assisted in writing procedures for changing remote user passwords through the Novell Client over a VPN connection. This allowed continuity of security policies in password management.During our hardware refresh, I personally prepared and placed 200 computers in 9 different locations. I also assisted configuring the remaining 400 systems for the other remote offices.

Responsible for administration, maintenance and support for multiple client network infrastructures. I performed a wide variety of tasks including Windows Server administration, administration of data backups using Symantec Backup Exec, Active Directory management, Exchange 2003 administration and end user support. Other duties included:• System / Network Administration and Engineering• Exchange Administration• Plan and Manage IT projects• IT Security Management • IT assessment, document development• LAN / WAN / Wi-Fi installation and administration• Printer administration and troubleshooting • Client technical support• Network cable installation and termination• Assisted vendors in troubleshooting VOIP systemsAccomplishments: I implemented a Rightfax 4.9 server using a 2 port analog brooktrout interface card to replace all fax machines. This reduced the cost of carrying toner for each brand of fax machine along with reducing energy use and administration cost.I performed a full IT assessment which revealed all systems and network needed updates. I built and implemented a project plan which included replacing all computer systems with laptops and upgrades to the current network with new wireless access points, and a managed gigabit switch. This improved throughput between the servers, copiers, and network attached storage as well as wireless access points.I troubleshot continuous rebooting servers. After replacing the power supply and server board, I was able to stop the continuous rebooting, which caused the Active Directory (AD) files to become corrupt. It required rebuilding the AD database. During the after action report it was determined that the server boards are prone to this type of failure. I worked with client requirements to design a single new server to replace the two older servers.

Sterling CommerceResponsible for building, updating, and removing business processes from the GIS and GISHI ecommerce systems. Provided and loaded map information from GIS systems. Other duties included:• Collected customer test data for system migrations• Assisted Project Manager with establishing requirements for data center migration• Executed daily reports for Outsourcing Clients• Redesigned reporting website using Visual Studio 2005 and Crystal Reports XI• Reviewed automated reports for transactions that generated errors and communicate these errors to the Outsourcing client representative.Accomplishments:I was able to reduce the time required to file email attachments from the automated generated reports from a fully manual process that took 2-3 hours to an automated process that took 2-5 minutes. This new process freed up a resource for other duties.The Crystal Reports reports were starting to break because they were built using an older version. I was tasked to rebuild the reports and provide a central location for the reports to be ran on demand. I started by updating the reports to the latest version. I then started building a test website with Crystal Reports integrated into the website. After extensive testing the website was published to the production webserver.

Qwest CommunicationsResponsible to manage the migration for circuits from a joint venture accounts to solely BellSouth accounts. Generated circuit reports for each account and emailed them to BellSouth. BellSouth would initiate a sales order to move the circuit between accounts. I monitored the work flow so the sales and engineering orders were completed in a timely manner. • Validate customer services between BellSouth and Qwest Communications• Confirm that sales orders were created properly and make any changes when needed• Pass sales orders to engineering to move circuits to new customer accounts• Provide daily status to both organizations • Made available detailed audits of customer inventories• Supply customized reports using SQL on Oracle databases