WHAT I DO: I lead and motivate teams to accomplish results they thought were impossible—exceeding sales plan to grow YOY revenues, improve processes and efficiencies, and growing profitable businesses. My commitment to the customer becomes theirs, which has helped us achieve 53 consecutive months with Net Promoter Scores of 65%+.WHY IT MATTERS: Business success relies on a team approach that remains focused on the end-user. I don't lead with an ego and my business acumen, professional aspirations and educational achievements, and recognized results speak for themselves. I’m a high-producing, and adaptable professional who drives a culture of accountability and stability.WHO I WORK WITH: I began working in retail as a kinesiology college major and embraced the fast pace of customer interaction and the challenge of profits and metrics. I communicate across all levels of an organization—customer service, sales, warehouse managers, and C-level executives—with a 360º perspective and non-threatening approach that drives success. WHAT MAKES ME DIFFERENT: Leadership and the customer experience are what keep me focused on processes, improvements, and efficiency. Reviewing the business with an eye on wins and opportunities connects me with the team to celebrate our accomplishments and coach and motivate them to for greater performance.WHERE I FOCUS: Operations ♦ Process & Procedural Improvement ♦ Strategic Planning ♦ Supply Chain ♦ Inventory & Warehouse Management ♦ Logistics ♦ Team Leadership ♦ P&L ♦ Compliance ♦ KPIs ♦ Fulfillment ♦ QC ♦ Safety ♦ Customer Service & Experience ♦ Merchandising ♦ Profitability