Dan Mccool Email & Phone Number

Overland Park, KS, US

Kansas City, Missouri, United States

As the Emergency Preparedness Manager at St. Joseph Medical Center and St. Mary’s Medical Center I am responsible for developing, implementing, and managing emergency preparedness programs. This role acts as a crucial liaison between clinical and non-clinical teams at each location, ensuring that our hospitals are well-prepared for various emergencies and.

Olathe, Kansas, United States

• Seasoned Incident Manager with a proven track record at Farmers Insurance, leading strategic initiatives in response to severe weather, catastrophes, and planned events impacting Claims Contact Center operations. Known.
• Developed a tiered approach staffing model, resulting in an approximate lift of 150 additional staff in near real-time during FNOL calls.
• Formulated and implemented a comprehensive work-from-home Disaster Recovery plan, facilitating the seamless transition of over 650 staff in the event of office closures.
• Led the transition of Farmers Claims Contact Center & WFM operations to full-time work-from-home setup in response to the COVID-19 pandemic.
• Facilitated communications for severe weather, catastrophes, and daily outliers, providing regular updates during Claims Leadership Team meetings.
• Maintained Playbook and reaction preparedness procedures using BOX cloud-based library and SharePoint systems.

Olathe, Kansas, United States

• Dynamic leader and pivotal member of the startup team within the Farmers Contact Center, playing a crucial role in establishing and developing a 24/7 Claims Command Center. Demonstrated expertise in formalizing.
• Created formal Workforce Management (WFM) training programs and career development frameworks.
• Developed a robust playbook… Show more Dynamic leader and pivotal member of the startup team within the Farmers Contact Center, playing a crucial role in establishing and developing a 24/7 Claims Command Center..
• Developed a robust playbook outlining standing operating procedures within the newly established Claims Command Center.
• Established and maintained optimal processes, procedures, and staffing levels, maximizing productivity and efficiency.
• Partnered with IT to efficiently triage unplanned system issues, ensuring swift resolution and effective communication of impact assessments. Show less

Olathe

• Proven leader spearheading catastrophe response efforts at Farmers Insurance, tasked with coordinating global communications, developing catastrophe websites, and executing mock exercises. Instrumental in establishing.
• Formulated and executed a robust global communications strategy, ensuring seamless coordination with stakeholders during critical times.
• Directed the development… Show more Proven leader spearheading catastrophe response efforts at Farmers Insurance, tasked with coordinating global communications, developing catastrophe websites, and executing mock.
• Directed the development and maintenance of a comprehensive catastrophe website, serving as a vital information hub for stakeholders.
• Planned and executed mock exercises to enhance preparedness and evaluate response strategies.
• Collaborated with local advertising agencies to establish catastrophe response advertising across various media channels.

Olathe, KS

• Efficiently handle auto and property claims stemming from declared catastrophe events.
• Determining replacement cost value and evaluate liability and damages exposure at required intervals.
• Provide prompt and courteous customer service to all parties involved.
• Analyze policy language and loss facts to determine appropriate coverage decisions.
• Conduct thorough investigations by contacting relevant parties and gathering necessary information.
• Additional responsibilities… Show more

Olathe, KS

• Reviewing insurance applications for compliance and adherence.
• Assessing clients’ background information and financial status.
• Liaising with agents and specialists to gather information and opinions.

• Responsible for coaching and training store associates.
• Meet sales and growth goals set for assigned departments (Sporting Goods, Health and Beauty, electronics, home goods).
• Resolve customer issues timely and efficiently.
• Responsible for implementation of loss prevention process and procedures.