- Leading quarterly company-wide Product-led collaboration practices in a scaled Agile & OKR framework- Focusing on 12-36 month strategic alignment, capability assessment and Tech roadmap across the portfolio- Leading quarterly planning, prioritisation and lookback ceremonies- Providing internal Agile, Project Management & Change Management coaching- Leading 3 Delivery Managers across 4 product groups, consisting of 20+ squads- Member of Product, Technology & ANZ leadership teams- Revamping our continuous discovery approach for the organisation in partnership with our Director, Design & UXR Manager- Transforming our ProdTech organisation structure using the Team Topologies model for greater e2e ownership, agency and accountability- Leader of the internal Change Champions Guild, to effectively broadcast and manage organisational change. The guild consists of 20+ employees from across the business who have adopted empirical learning of the PROSCI 3-stage framework and I have built custom tooling to codify and visualise the e2e processBonus:- Winning team in the "Best working prototype" category of the ANZ December 2022 Hackathon (competing against 20+ teams)- Completed 3 day Product Management training from Product Rocket- Acting mentor in Zip's internal mentor-mentee matching program (externally-trained and managed)- Shortlisted nominee for 3 x 2023 awards: Zipster of the year, Zipster's Zipster, Team of the year- Captain of Zip's lunchtime corporate futsal team

Below caters for the AU portfolio (18 squads within 3 product groups):- Improving early initiative definition, RAID identification, dependency mapping and stakeholder buy-in- Optimising the quarterly planning and prioritisation activities signing across people, processes and tools- Maintaining a holistic view of the ProdEng pipeline with portfolio level reporting and metrics on squad, group and strategic priorities- Improving governance on all "big rock" initiatives to increase likelihood of hitting related OKRs and top-line company goals- Hosting monthly steering sessions for all squads to present their OKR and initiative progress to the execs and product council- Hosting monthly feature demo's to the whole AU team- Providing agile coaching and implementing pragmatic ways of working across all ProdEng squads- Managing a view of current and future resource availability, to inform decisions on strategic initiatives, pivots, and reprioritisation- Coaching Project and Programme Management best practices (where needed)- Defining clear models for broader business units to engage with ProdEng, and educating them in the ProdEng's Agile ways of workingProject Experience:- Integrating multiple AU PSP's for improved unit economics on repayment processing (multi-acquiring)- Uplifting our existing interest-bearing Zip Money product into an interest-free pay-in-N product- Employee spend management (Zip Business)- Qantas checkout integration & in-app Frequent Flyer rewards redemption- Setting up a team-of-teams "Growth squad" model to cross-functionally focus on increasing AU's customer acquisition and engagement goalsBonus:- Internal consultant to our Zip US team (formerly QuadPay) to scale their Agile practices - Coda.io coaching- Shortlisted nominee for 3 x 2021 awards: Zipster's Zipster, Change the Game, Zipster of the Year- Setup a soccer club open to all staff to play lunchtime games intra-department- In-house DJ for larger social events

Responsibilities:- Co-engineering our scaled agile framework in Coda.io for quarterly OKR, initiative & dependency planning and execution- Establishing learning & development opportunities for the ProdEng department, including "Lunch & Learns", "Brain week", "Setting solid OKR's", Secure Code Warrior tournaments & AWS immersion days- Delivering a custom Scrum Master & EQ training program across 3 tribes (15 squads total) and forming a Scrum Master guild for ongoing mentoring and support- Leading delivery on a number of high priority initiatives to meet quarterly OKRs- Early visibility, elimination and/or management of cross-squad dependencies- All other RAID mitigation- Gathering valuable sprint metrics which centre around customer value, to assist squads with their continual "inspect and adapt" techniques - Improve triage and prioritisation of unplanned work (limiting/reducing BAU mid-sprint)- Member of the guild that drives us towards ProdEng best practices- Jira administrationProject Experience:- CRO (customer acquisition & mobile app adoption)- Monolith to micro-services transition- Mobile app feature development (iOS & Android)- Single & multi-use VCN payments (instore and online)- Coaching the Customer Service team to run their own "Ops" scrum project delivery streamBonus:- Winner of Zip's prestigious "Newcomer of the year" 2020 award, also a shortlisted nominee for Zipster's Zipster- Member of the Health & Wellbeing committee to help improve the lives of Zipsters and those in the community

Leading delivery for multiple cross-functional squads who were developing the merchant services platform. This was built using an Angular frontend, Golang backend microservices and DevOps best practices for AWS orchestration.Products include: - Merchant dashboard- Virtual terminal (purchase/refund)- Real-time monitoring of Verifone payment terminals (IOT) - C++ and Android- Support dashboard- External-facing APIs All of the above are in partnership with Westpac Banking Corporation (Presto). Facilitator of:- Product, technology & client roadmaps- Release/increment planning & reporting- Technical spikes- Epic enablers & steel threads- Discovery sprints & Development sprints- RAID mitigation- Internal & external stakeholder management- All scrum, scrum-of-scrum & kanban ceremonies- Change management & operational readiness- Legal, PCI, GDPR & security compliance- Interviewing & onboarding of new team members with a clear mission to maintain our core company values.In Dec 2018 I became one of the founding members of the Tech Leadership Team (TLT) to assist our CIO in harmonising our Melbourne, Sydney & Manila tribe's:- Leadership initiatives- Industry and company best practices- Tech stack and test automation activitiesI also contributed to a positive company culture by:- Attending local meetups with colleagues- Hosting pub quizzes at our Sydney office- Joining office ping-pong doubles tournaments- Member of the charity committee to arrange monthly activities that raise funds and/or give back to the community- Arranging sports events, offsites and other fun social activities that encourage team work and collaboration

Servant leader to the on-shore and off-shore software development team with an end-goal to operate in a DevOps environment.Led a Scrum squad to re-platform a 3PL multi-tenanted Warehouse Management System (MSSQL 2016, MVC Core 2.0) with a CI-CD framework (AzureCloud, Xunit, Selenium) to enhance reliability, scalability and front-end configurability as a flagship new product for new and existing clients.Led an additional Scrum squad who were developing all prioritised new business requirements for an existing multi-tenanted Warehouse Management System.Adjoined to my previous role, I spent 18 months leading 2 separate Kanban teams to complete: prioritised user stories, MSSQL database upgrades, new client implementations, database automation pipeline (CI/CD), system defects, problem tickets and security issues.

Experience in: - Nagios XI- SFTP- MS SQL, SSIS, .NET, Visual Studio, TFS- Perl- Exceed Warehouse Management System- Bartender printing services- Windows/LINUX- Microsoft Office Suite- WorkFront- Remedy/ServiceNow/Manage Engine- TestRail- SAP BIKey Responsibilities:- Tech Support Lead of 16 off-shore and 3 local resources (DBA/SSIS/L2 & L3 support/QA)- International business travel- Agile Project Management- Incident Management- Event Management- Problem Management- Change Management- Continual Service Improvement- Test automationSuccessfully migrated 16 x 2nd and 3rd level application support technician roles from Australia to our India SSC, to lower operational costs whilst ensuring that SLA's, ITSM and communication standards are adhered to.Concurrently I've coached my remaining AU team members into: Tech Support Team Lead, DevOps technician and BI Developer, all with an eye for Continual Service Improvement (CSI).Additional duty as Agile PM for a Kanban team, we completed over 200 enhancements across 7 applications which reduced the L2/L3 incident count by 50% and greatly improved both internal and external customer satisfaction.My latest personal challenges:- Continue to develop an Agile/DevOps framework and culture by introducing the correct training, processes and tools to the team- Give IT a "face" in the company and encourage greater collaboration between IT and business units by leading monthly service review meetings, assessing P1 incidents "on the floor" and providing regular informative presentations- Led my off-shore team as problem solvers, not just incident "band-aid" fixers- Further improve the mining of incident data for trend analysis and raise associated Problem tickets- Drive quicker resolutions to catalogued Problem tickets via a Kanban squad- Further focus time with the key business stakeholders to seek: CSF's, process efficiencies and align corporate IT to the relevant business requirements

Experience in: - Nagios XI- SFTP- MS SQL, SSIS, .NET- Perl- Exceed Warehouse Management System- Bartender printing services- Windows/LINUX- Microsoft Office Suite- WorkFront- Manage Engine- SAP BIMy main objectives have been to:- Lead 5 local and 12 offshore team members who resolve 15,000+ ServiceDesk tickets annually- Take ownership of the Production environment as the primary contact for all support escalations - Improve cross-training throughout the applications support team- Build a library of 70+ support guides to assist new starters and business users, which also helped to improve cross-functional training - Latterly setup an internal Wiki and migrate all core system knowledge from documentation onto this platform (Confluence) - Establish and track individual and team KPI's- Host monthly client meetings- Host fortnightly team meetings- Build solid relationships with business managers and seek to understand and resolve their IT "bottlenecks" and Critical Success Factors- Approve all IT notification content delivered to the business- Regulate Change by setting up a complete Change Management process- Coach and abide to an ITIL framework/culture within our technical support operation

Experience in: - Nagios XI- SFTP- MS SQL, SSIS, .NET- Perl- Exceed Warehouse Management System- Bartender printing services- Windows/LINUX- Microsoft Office Suite- ManageEngine ServiceDesk- Providing 2nd level support for the in-house developed logistics applications and 3rd party transport management systems (Primarily Windows/MSSQL/.Net based platforms). - Over the past year I have taken responsibility for producing the majority of Production Support documentation and sought to train others in order to standardise support procedures and to assist in improved cross-training amongst the team. - I have been continually developing Nagios XI services to increase proactive monitoring across the Production environment in order to improve application uptime and service reliability. - Working with the 3rd Level Application Support and Development team to devise change to fix/improve ongoing support issues and to resolve our catalogued problems. - I have gained ITIL V3 Foundation Certification, conducted external training for JBOSS EAP 6.0 administration and completed the Harbour "Future Leaders" training course.

Experience in: - Nagios- Connect:Direct, SFTP- Vignette Content Management Systems- Oracle SQL- Oracle CRM- Bash- Windows/LINUX- Microsoft Office Suite- BMC Remedy- Promoted to the position of Deputy Production Support Manager for the Post Office card account (POca) after being identified as the leading candidate amongst the application support team. - This involved me becoming a key member of the Change approval team, communicating and handling escalation to the SDM (Service Delivery Manager) and SDE (Service Delivery Executive), hosting CMT (Crisis Management Team) calls, working with the Service Continuity team to perform annual Disaster Recovery procedures for all hosted servers, applications and telephony, working with ITO and various other EMEA teams to approve and conduct regional Change, upgrade and maintenance activities.Innovation ChampionExperience in: - HP Garage (Website creation tool)- Crowdsourcing- Systematic thinking- Self-trained on a HP development tool to create a website for staff to submit innovative ideas and solutions for the POca account. - Administered the ideas and hosted a monthly call with the account executive team to approve/decline the submitted ideas and then work with the IT PMO/Change Management team to make the approved ideas become a reality. - Reported directly to the global HP Innovation Executive on a quarterly basis to advise of the account's progress which was being closely monitored by various global HP executives.- I was highly commended internally and by the customer for taking the initiative to create this tool and offer the account a hugely successful platform for submitting and administering innovative ideas.

Experience in: - Nagios- Connect:Direct, SFTP- Vignette Content Management Systems- Oracle SQL- Oracle CRM- Bash- Windows/LINUX- Microsoft Office Suite- BMC Remedy- 3 years experience working to a highly mature ITIL process framework. - Implemented Change and provided specialised 2nd and 3rd level support across five separate environments for (formerly) EDS and (latterly) HP Enterprise Services UK Ltd. - Gained a high-level of experience and exposure to Change, Incident, Event and Problem Management, Business Continuity and Disaster Recovery procedures.- Account specialist for Vignette IDM and Web portal. Covering general consultation, 2nd level support and development, vendor based support, administering application installation and upgrades.- Account specialist for Connect:Direct, covering general consultation, 2nd level support, vendor based support and administering application installation and upgrades.- As a team we established year-on-year excellence for business continuity and seamless operability. Gained consistently high grades of satisfaction from the customer.