Dan Mclaughlin Email & Phone Number

Norwich, United Kingdom

UX Designer for Collecting Cars and Watch Collecting.Aligned to agile feature team. Responsible for digital experience design, from initial research and ideation through to prototyping, customer testing and optimisation.

Norwich, England, United Kingdom

UX Designer aligned to multiple strategic projects over a 7 year period: a senior member of Aviva’s in-house UX, UI Design and UX Research team. I’ve had the opportunity to work across multiple brands in that time, on both direct to consumer and B2B deliveries, and have the ability to work iteratively and tailor my approach to the customer need or project.

Norwich, United Kingdom

Dual focus with this role: key responsibility the interpretation, scoping and shaping of demand requests into the web and mobile delivery teams. This required close collaboration with business owners to understand and document their requirements, articulate these and obtain estimates from the respective disciplines (UX, Design, Dev, Tech, Test.

Account Management role within web and mobile delivery team, facing out to business leads in Aviva Direct, Life and Intermediary & Partnership teams. Close working relationship with stakeholders required to understand existing digital capability and business objectives, benchmarking these against the Digital and Architecture strategies, and co-creating.

Norwich, United Kingdom

Account Management role within Aviva Web Operations team (in-house development centre incorporating UX, Design, html and Tech development, Analytics and Optimisation), responsible for stakeholder management, resource planning, scoping and shaping for the majority of deliveries, UX and/or end-to-end project management in appropriate cases. Contributed to.

Norwich, United Kingdom

Equivalent to Product Owner role: responsibility for process completion and new business conversion for the Aviva Direct digital journeys. Content owner for the direct product set and custodian of customer quote & apply journeys.Responsible for continuous optimisation, utilising feedback from customers, product and operational teams, benchmarking, user.

Norwich, United Kingdom

Member of Aviva's inaugural UX team, working across multiple domains including norwichunion.com, rac.co.uk and bsm.co.uk. Responsibility for definition of user journeys across customer-facing sites and applications including RAC Route Planner, providing consultancy on new proposition launches, optimising existing journeys and clean-sheet Information.

Norwich, United Kingdom

Leading a team of 4 consultants responsible for the content and customer experience for insurance products on norwichunion.com. This team were accountable for SEO, conversion rates, interpretation of web analytics and optimisation of customer journeys. Liaison was required with IT and stakeholders including marketing and product development teams.

Horizon Business Centre, Norwich

Succession of customer-facing role across sales and customer service teams within Norwich Union Direct contact centre. I progressed to the coaching team: mentoring and supporting my colleagues to improve their performance. This culminated in my taking on the role of Coaching Manager, responsible for 15+ members of the team responsible for training and.