Dan Medina is a Director of Customer Service & Support | Leadership Development | Process Optimization | Team Efficiency and AI Automation | Led Teams at iPostal1, Albert & Freshly | Six Sigma & HDI Certified at Petfolk. He possess expertise in training, management, call centers, process improvement, customer service and 21 more skills. Colleagues describe him as "What can I say about Dan?!?! Simply put, he’s one of the most professional and empathetic leaders I’ve ever had the honor to work alongside. Dan and I started on the same day back in 2016 with Freshly. We were immediate best friends and what we built together over the next 4+ years will forever define each of our careers. We confided in each other, we competed with each other, and most importantly we learned so much from each other. He’s truly a LEADER in every sense of the word and he’s been an absolute inspiration to me. Anyone who works with him, comes out the other side a better human for having had that incredible experience. He’s a one of a kind and it’s an honor to call him my friend.", "I worked with Dan, with him being my manager, and I can honestly say that there are few who are as passionate as Dan in a leadership role. Dan has a unique way of leading and de-escalating disgruntled employees. There are few managers who show as much compassion as Dan does for his team. Dan is also quick to change a process when necessary and always willing to listen to those who work under him for ideas that potentially could help to improve a process. It was my pleasure to work with Dan as my manager", and "I worked with Dan at the College Bound Network and he consistently demonstrated the following traits: Excellent people and organizational skills, while always conducting himself with integrity and professionalism. Dan will succeed wtih any employer and will add value to the business."