Dan Menke Email & Phone Number

Chicago, Illinois, Us

Responsibilities include the execution of critical strategic Supply Chain initiatives and the development of supply chain management policies, processes, procedures and Supply Chain Management principles. Directs and manages the overall operational process of the Order Management department, as well as establishing customer relationships through Customer Service, VMI, EDI and analytical skills and capabilities. Drive Supply Chain agenda with strategic customers, driving both top line improvement, as well as bottom line savings to the organization. Responsible for developing and ensuring acceptable service levels, with corresponding scorecards and metrics.

Chicago, Illinois, Us

Direct and manage the overall operational process of Customer Order Management. Responsible for developing and ensuring acceptable service levels, with corresponding scorecards and metrics. Developed solid relationships with all customers, logistics, and sales organizations, while coordinating proactive communications, solutions, and improvements on business needs. Support of internal/external policies and programs across Supply Chain partners.

Chicago, Illinois, Us

Overseen Customer Service Network Operations, interfacing with Customer Service teams and Food groups to resolve supply chain process and related issues. Accountable for the Transportation Load Planning operations, interfacing with Customer Service Order Management teams and Logistics to resolve order, transportation, and warehousing related issues impacting on-time service levels. Managed multiple customer facing programs, included, but not limited to Direct Plant Direct programs and Customer Backhaul policies. Accountable for personnel and planning related decisions including hiring, training, performance management, budgeting, and handling performances.

Chicago, Illinois, Us

Provided leadership and communication to standardize operating procedures between Customer Service, Mixing Centers, Logistics, and Supply Chain. Development of relationships with both internal and external customers, including IT management, Logistics, Supply Chain, Warehousing, Deployment, and Customer Service across multiple Foods groups. Developed and implemented processes in conjunction with internal partners to enable increased customer satisfaction, while providing increased profitability and revenue. Key leader in the SAP implementation of Customer Service across five legacy systems.

Chicago, Illinois, Us

Designed and implemented processes and policies for the Customer Service Network Operations. Established distribution network objectives and measurements improving profitability and cost savings across Supply Chain. Drove teamwork and collaboration across multiple internal operations to bring customer satisfaction, while enabling cost savings and supply chain efficiencies. Supported Mixing Center integrations, developing internal SOP and procedures across multiple departments, including Customer Service operations.

Chicago, Illinois, Us

Liaison position between Customer Service, Logistics, Planning, and Customer Service Management. Coordinated communications, procedures, training, and process improvement within the Dry Network of Consumer products. Standardized process and policies between Customer Service and network during warehouse start up and integrations. Provided direction and lead to managers of Customer Service during integration of the consolidation of multiple Customer Service organizations.

Chicago, Illinois, Us

Provided leadership and direction for Customer Service team members, focusing on growth and profits. Provided daily excellent service to internal and external customers. Maintained key relationships with assigned customers to enable customer service plans and programs. Communicated Customer Service programs, objectives, expectations, and reviews to all personnel. Hired, developed, and trained Customer Service Coordinators to accomplish objectives.

Chicago, Illinois, Us

Supported multiple Customers and Sales in Order Management, Deduction Reconciliation, and Cash Application. Processed and managed Vendor Management Inventory for specific customers. Developed and integrated process improvements and standard policies during transitions. Provided support and guidance to Sales, Logistics, Customers, Marketing, and Warehousing to increase and enable profit and growth to current customer base