Lead developer, administrator, architect in ServiceNow.

● Install and configure Clearskye application (scoped IGA) for customers● Develop custom configurations and scripts to implement the application (ClearSkye)● Worked with security operations and policies on access control and governance● Worked with business owners on many installs● Use and setup REST/SOAP API to help integrate many of the integrations includingApigee, Workday, Active Directory, and many more● Gathered and develop requirements to create epics, stories, and scrum tasks● Manage installs from start to finish● Coordinate with teams and deploy work assignments

● Performed most platform and administration tasks● Worked with business owners on many projects and applications (scoped apps)● Created POC for lines of business● Performed upgrades● Firm understanding of the mid servers, Edge Proxy Servers, application nodes, ODBC(JDBC), data exports, import sets, many other aspects● Windows and Linux experience● Used and setup REST/SOAP API to help integrate many of the integrations includingApigee, Workday, and many more● Helped business analyst gather and develop requirements and create demands● Implemented many projects from start to finish

● Worked on most of the modules in ServiceNow including the CMDB, Assets, & Discovery● Performed most platform and administration tasks● Saved thousands of dollars from automating tasks (swivel chair to automation)● Agile and SCRUM training● Worked with business owners on many projects● Lead (& assistance) on performing upgrade from Eur>Gen>Hel>Jak>London● Firm understanding of the mid servers, Edge Proxy Servers, application nodes, ODBC(JDBC), data exports, import sets, many other aspects● Windows and Linux experience● API REST and SOAP and help integrate many of the integrations● Ensure coding best practices were followed● Implemented many projects from start to finish

● Performed all platform/administration and development in ServiceNow● Worked with the CRM, Incident, Service Catalog, Request Items, Surveys, Assets modulein ServiceNow● Developed creative solutions for difficult problems● Helped the Business Analyst develop reports from ServiceNow and with MSSQL● Implemented many projects from start to finish● Handled all aspects of Active Directory, DNS, DHCP● In charge of the servers and networks to keep the support center running