Daniel Monk Email and Phone Number
Daniel Monk work email
- Valid
Daniel Monk personal email
Daniel Monk is a Sr Training Manager, Multi Cloud at Workday at Workday. He possess expertise in team leadership, customer service, training, teamwork, training content creation and 2 more skills. Colleagues describe him as "Daniel has been a superb L&D Program Manager for my team during the integration with Workday. He has been proactive and very detailed in identifying, planning, preparing and tailoring learning material for the recently acquired Support team. On top of that he also delivered the training program, always with a smile on his face. Every L&D session with him has been absolutely amazing and very enjoyable. If you need a L&D expert who brings his full self to work and knows what he is doing, he is your man." and "I've had the pleasure of knowing Daniel for the number of years he worked across agencies running Samsung Retail in Australia. Daniel had come through as a UK tourist looking for part time work, but was quickly recognised as a Subject Matter Expert for Samsung Australia's third store in Australia. His knowledge, skills and coaching abilities were in high demand and he became one of the first employees to travel across stores supporting staff and process. Daniel was also recognised early as a great candidate for training and managing customer experience. He became integral in launching 20+ stores across Australia. Daniel was a cherished and invaluable member of the Samsung Australia retail team. I would recommend him for any role involving training, learning, capability, development and coaching."
Workday
View- Website:
- workday.com
- Employees:
- 5
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Senior Program Manager - Multi Cloud EnablementWorkday Jun 2022 - PresentPleasanton, California, Us
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Senior Learning And Development Program ManagerWorkday Oct 2017 - Jul 2022Pleasanton, California, Us
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Customer Service ManagerAmt Group Pty Ltd Feb 2016 - May 2017Senior Leadership & Management role with the responsibilities for Samsung Staff Capabilities, Skillsets training and implementation of ongoing customer service management as part of the Samsung Retail Stores expansion across Australia. ● Reporting for all stores with relevant information being reported to Samsung Subsidiaries including Regional and Global offices● Creation and facilitation of Customer Service & Operations Specialist skills training● Management of National concierge system to allow team members to provide award-winning customer service to our wide ranging customer base● Creation of National Training Program and implementation within specific time periods to assist key launch periods across 2016 ● As part of our national expansion, I on-boarded team members across 25 new & existing stores in 2016, across Australia● Facilitation of training for new staff members in groups of up to 30 participants ● Facilitation of In-store and on the job training for Samsung employees to ensure key business requirements are met.● Facilitated training & skill set upgrades of both Telstra and Vodafone Partner Siebel process for all stores ● Creation of partner Telecommunication training and implementation to the business stakeholders ● Providing ongoing coaching and training development skillset support to management
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Lead Product Trainer And Experience ConsultantAmt Group Pty Ltd Aug 2015 - Feb 2016● Responsible for the successful delivery of 12x Product Training sessions to Samsung Customers weekly including management of the product training schedule and training content.● Leading a team of 3 Product Training professionals, responsible for all coaching and training of Product Trainers including the recruitment of and induction of any new start product trainers.● Facilitating product training sessions to small class sizes of approximately 5-10 for customers through to 25-70 for experience consultants.● Assisting with upgrading and new purchases for all customers● Ongoing Training of new and existing staff members in store procedures, policies and new products in the Samsung product range
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Service ManagerWds, A Xerox Company Sep 2014 - Aug 2015Baar, ChSamsung Australia – WDS● Managing escalated customer escalations in store.● Providing customers with remedies and advice in store.● Escalating to VOC for out of scope decision making regarding customer requests for remedies/solutions.● Decision making for customer resolutions based on company policy.● CMI Customer Satisfaction results.● Translating the issue of the customer clear and concisely, from verbal communication into a written format.● Managing front of house customer engagement.● Monitoring and managing daily stock take of all HHP warranty replacement stock and accessories and report to head office.● Monitoring the repair process to ensure turn-around time is met and managing the process.● Reporting of any quality and repair issues.● Weekly rostering of Smart Tutors and ensuring staffing levels meet customer requirements.● Giving clear directions and feedback to team members.● Completing weekly one on ones with team members.● Completing weekly observations of team members and providing feedback.● Engaging within internal Samsung Departments in order to achieve a positive outcome for customers.● Providing Sales Support to assist with customers purchasing Samsung products. -
Senior Customer Service ProfessionalIntellicom Ireland Jun 2011 - Jan 2014Dublin, Dublin, Ie● Providing Customer Service & Technical Support to UPC customers on all services provided by UPC Telecommunications.● Managing a team to achieve hourly and daily targets.● Assisting and training new staff members to the company's requirements and ensuring processes and systems required for the centre were carried out consistently and within business rules and practices.● Ongoing training and development of staff members during a bi-weekly sign off period to ensure staff were capable of working unassisted. -
General/Racing ManagerThurles Greyhound & Sports Association Nov 2007 - Jan 2011● Grading and preparing Race Cards for weekly race meetings.● Overall Management of the Greyhound Stadium and the Stadiums facilities.● Staffing levels and Time Management of the Stadium's staff and operational needs.● Co-ordinating and carrying out training for new and existing staff members of new policies and procedures in an ever changing industry with multiple regulatory and policy changes.● Cash Flow Management and Budgeting for the Stadium.● Day to Day Management of the Racing and race nights including attracting sponsorship.● Responsible for the Marketing of the stadium and promotion of the stadiums brand.● Working with the Stadium's Directors to provide a quality service product for customers throughout the racing year and feature events.
Daniel Monk Skills
Daniel Monk Education Details
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Tipperary InstituteGeneral -
Dcm LearningTraining Delivery And Evaluation
Frequently Asked Questions about Daniel Monk
What company does Daniel Monk work for?
Daniel Monk works for Workday
What is Daniel Monk's role at the current company?
Daniel Monk's current role is Sr Training Manager, Multi Cloud at Workday.
What is Daniel Monk's email address?
Daniel Monk's email address is da****@****day.com
What schools did Daniel Monk attend?
Daniel Monk attended Tipperary Institute, Dcm Learning.
What skills is Daniel Monk known for?
Daniel Monk has skills like Team Leadership, Customer Service, Training, Teamwork, Training Content Creation, Training And Development, Training Facilitation.
Who are Daniel Monk's colleagues?
Daniel Monk's colleagues are Laura P. Crane, Vinatha Chakaravarthi, Kenny J Dalton Cardozo, Doug Vose, Virindh Borra, Andy Feng, Ilesh Kharte.
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