Revenue Cycle Operations Management • Manage in excess of $400M of Accounts Receivable for 3 ministry health systems (7 facilities); staff and internal team, AR follow up, off-shore operations, collaboration across various revenue cycle funtional areas• Project management for various client needs and new initiatives• Oversee/manage the training and transition of work to India team - long-term management and responsibility for quality of work, performance and results• Implement and on-board multi-facility health systems into local central business office - responsible for management of ministry's revenue cycle performance and standardizing operations to current book ministries

Revenue Cycle Operations Management - manage follow-up operations team• Reduced operational denial write-offs monthly average by 40% from previous year 1. Timely filing monthly averaged reduced 50%• Achieved quarterly targets in Gross AR and age AR metrics• First client ministry to surpass 95% standardization – recognized company-wide by C suite• Helped implement improved processes for: 1. Hand-offs between follow-up and cashing posting teams to resolve accounts 2. Approval and transaction of write-offs; monitored and verified for audit purposes 3. Electronic messaging communication tool for billing office and customer service office to collaborate to effectively resolve patient complaints• Client contact for all questions/concerns for any “back-end” function• Responsible for managing/leading associate staff - improving efficiency, productivity, retention, results, and performance• Extensive collaboration with team in India to achieve metrics, increase capacity, improve processes, and improve efficiency